Maddi Allison
Norwich,Norfolk
Summary
Dedicated professional with a strong foundation in customer service and client interaction, adept at maintaining high hygiene standards and ensuring food safety. Demonstrates exceptional communication and organisational skills, thriving in fast-paced environments while effectively managing time and collaborating with teams. Committed to professionalism and etiquette, with a focus on getting the job done to the highest standard as well as having patience, and tolerance.
Overview
2
2
years of professional experience
Work history
Front of house team member
The Kings Head
Norwich, Norfolk
11.2024 - Current
- Established rapport with regular diners, fostering a loyal client base.
- Facilitated positive dining experiences by providing excellent customer service.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Recommended menu items to guests, enhancing their dining experience.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Maintained high standards of customer service during peak times.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Collaborated across team to achieve productivity and efficiency.
Administrative assistant
Eastern power systems
Norwich, Norfolk
06.2024 - 06.2025
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Interacted professionally with clients providing excellent service at all times.
- Improved customer satisfaction through prompt response to email and phone queries.
- Supported accurate record-keeping with proficient data entry skills.
- Sorted and organised different types of information by document type, personnel or location.
- Opened and routed business parcels and letters.
- Performed bookkeeping tasks, including invoicing and expense tracking.
Kitchen porter
smalls sticks cafe
Norwich, Norfolk
07.2023 - 09.2023
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
- Cleaned work surfaces, ensured hygiene standards were met.
- Helped create a pleasant dining experience by maintaining clean cutlery and crockery.
- Ensured kitchen equipment, crockery and utensils were spotlessly clean after shifts, ready for next service.
- Upheld consistently high standards of cleanliness to conform with food health and hygiene regulations.
- Worked under pressure during peak times without compromising on quality of work delivered.
Education
GCSEs - Eight GCSE’s listed below
Langley school
Norwich, Norfolk 09/2021 - 07/2023
A-Levels - Business, photography, and Design & technology
Langley school
Norwich, Norfolk 09/2023 - 06/2025
Skills
- Customer service
- Hygiene standards
- Client interaction
- Time management
- Team collaboration
- Fast-paced environment
- Communication skills
- Organisational skills
- Professionalism and etiquette
- Patience and tolerance
- Telephone customer service
- Food safety and hygiene
Affiliations
- Surfing
- Fashion
- Formula one
Timeline
Front of house team member
The Kings Head
11.2024 - Current
Administrative assistant
Eastern power systems
06.2024 - 06.2025
Kitchen porter
smalls sticks cafe
07.2023 - 09.2023
GCSEs - Eight GCSE’s listed below
Langley school
09/2021 - 07/2023
A-Levels - Business, photography, and Design & technology
Langley school
09/2023 - 06/2025
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