Macey Lammin
Durham
Summary
I am a dedicated team member with a strong commitment to delivering exceptional customer experiences across diverse age groups. In my previous experience, I have proven reliability and empathy even in high-pressure environments. I am skilled in multitasking and effectively managing service while maintaining clear communication with customers and colleagues. I hold an approachable and friendly demenour to create a positive environment for every customer. I enjoy delievering my skills and knowledge to assist customers and delivereing tailored results.
Overview
1
1
Certification
6
6
years of post-secondary education
5
5
years of professional experience
Work history
Food and beverage assistant
Derwent Manor Boutique Hotel
Consett, Durham
2024.11 - Current
- Adapted quickly to changing schedules, ensuring consistent performance.
- Handled cash transactions accurately for a seamless payment process.
- Trained new team members, contributing to staff proficiency.
- Assisted in inventory management for efficient stock control.
- Mastered use of point-of-sale systems, enhancing customer check-out efficiency.
- Provided first-class customer care through helpful, friendly service.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
Hair salon assistant
Talking Heads
Lanchester, Durham
2023.06 - 2024.08
- Handled telephone inquiries professionally increasing overall client satisfaction.
- Handled cash transactions accurately, reducing financial discrepancies.
- Delivered excellent customer service continuously, resulting in repeat business.
- Engaged with clients politely whilst waiting their turn to improve customer experience.
- Greeted clients cordially upon arrival, fostering a welcoming atmosphere.
- Performed shampooing and conditioning services for improved client comfort.
Dog grooming assistant
Klassy K9's Dog Grooming
Lanchester, Durham
2021.02 - 2021.04
- Collaborated with other staff members, fostering positive work environment.
- Facilitated efficient operations in busy periods by stepping into various roles as needed.
- Strengthened customer relations through regular interaction and updates on their pets' grooming process.
- Calmed anxious canines using approved techniques, improving overall grooming experience.
- Maintained clean supply of water and adequate food at all times for happy, healthy pets.
- Swept and mopped floors, cleaned kennels and runs and emptied trash to reduce infection risk among people and animals.
Education
GCSEs -
St. Bede's Catholic School & Sixth Form College
Durham , Lanchester 2019.09 - 2024.06
BTEC Level 1 - Art and Design
New College Durham
Durham 2024.09 - 2025.06
Skills
- Payment processing
- Customer service excellence
- Multitasking skills
- Independent and collaborative worker
- Eagerness to learn
- Customer empathy
Affiliations
- I have always had a great interest in fashion. I enjoy expressing myself through articles of clothing and accessories and hope to promote this within your setting. I am particularly passionate about utilising second-hand clothing to reduce pollution and promote an interest in recycling clothing to a younger generation.
Certification
- Food Allergy and Intolerance Training
- Emergency First Aid Awareness
- Health and Safety Awareness
- Slips, Trips and Falls Training
References
- Food and Beverage Manager at Derwent Manor Boutique Hotel - Daniel Robson - 07716643004
- Dog Groomer at Klassy K9's Dog Grooming - Lisa Rowlands - 07808022622
Timeline
Food and beverage assistant
Derwent Manor Boutique Hotel
2024.11 - Current
BTEC Level 1 - Art and Design
New College Durham
2024.09 - 2025.06
Hair salon assistant
Talking Heads
2023.06 - 2024.08
Dog grooming assistant
Klassy K9's Dog Grooming
2021.02 - 2021.04
GCSEs -
St. Bede's Catholic School & Sixth Form College
2019.09 - 2024.06