Charlotte Sarah Cinnamond-lee

• Took orders accurately reducing errors in meal preparation.
• Facilitated payments smoothly for quick customer checkout.
• Adhered to health and safety regulations, ensuring a safe environment for guests.
• Managed reservations efficiently, ensuring maximum occupancy.
• Upheld restaurant standards by conducting routine checks on presentation and hygiene.
• Served meals professionally, enhancing overall dining experience.
• Prepared tables swiftly, improving turnover rate.
• Created warm, friendly atmosphere through positive guest interactions.
• Delivered first-class customer service for memorable guest experiences.
• Served food and beverages, going the extra mile to deliver personalised customer service.
• Understood and adhered to food safety and hygiene regulations.
• Brought positive can-do attitude and passion for customer service to solve service issues.
• Kept reception areas clean and tidy to maintain professional standards.
• Reacted quickly to changing customer needs and shift priorities.
• Offered assistance to help team members complete tricky tasks or meet tight deadlines.
• Prepared conference rooms with required equipment for smooth-running meetings.
• Followed strict timelines in setup and breakdown of equipment, ensuring punctual start and end times.
• Supported event planners by taking on varied tasks as needed for successful programme delivery.
• Assisted in setting up event space, resulting in an organised environment.
• Arranged seating and decor with meticulous attention to detail for aesthetically pleasing settings.
• Collaborated with team members to ensure seamless event execution.
• Worked under pressure whilst maintaining high levels of service during peak event times.
• Organised materials, cleaned facilities and set up equipment to prepare for events.
• Received complaints and feedback, escalating as necessary for swift resolution.

- Qualified nail technician.

- Qualified level 2 hairdresser.

- Qualified in eyebrows and eyelashes.

- Qualified in facials and body massages.

• Promoted salon's products and services for increased sales revenues.
• Removed old nail polish efficiently without damaging natural nails prior to new applications.
• Collaborated closely with colleagues, fostering a welcoming environment conducive to returning clientele.
• Reduced supply waste by carefully monitoring usage of nail products during procedures.
• Demonstrated full understanding of all available treatments for informed discussions with clients about their options.
• Fostered a relaxing atmosphere through friendly interaction with clients whilst performing nail treatments.
• Performed thorough assessments of client's nails determining suitable treatment based on condition.
• Kept up-to-date with latest industry trends to provide modern styling advice to clients.
• Assured smooth operation of the salon by managing appointments efficiently.
• Applied acrylic nails neatly using precise hand-eye coordination skills, resulting in satisfied customers every time.
• Created visual nail designs based on customer requests.
• Repaired, maintained and removed false nails and extensions.
• Sterilised equipment and kept salon tidy.
• Provided gel and acrylic nail enhancements.
• Used hard gel and acrylic to build weak, brittle nails.
• Developed skills providing various forms of manicures and pedicures.
• Delivered exceptional quality blow-drying and curling services, promoting client loyalty.
• Enhanced salon reputation with excellent customer service skills.
• Offered advice on hair care products to boost sales.
• Performed routine stock checks, ensuring sufficient supplies at all times.
• Adapted quickly to new styling trends, ensuring relevance in the competitive market.
• Maintained a clean and hygienic work area for optimal health and safety compliance.
• Set up workstations and treatment rooms with necessary products, equipment and supplies.
• Promoted and sold additional services and products, increasing salon revenue.

• Collaborated effectively with kitchen staff for expedited order delivery.
• Ensured prompt bill generation and collection preventing delays.
• Handled cash transactions accurately for seamless payment process.
• Promoted daily specials leading to increased sales.
• Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
• Provided detailed menu information to customers, facilitating informed choice making.
• Trained new team members, contributing to staff proficiency.
• Assisted in inventory management for efficient stock control.
• Prioritised tasks during peak hours to ensure smooth operations.
• Followed strict alcohol serving laws maintaining legal compliance.
• Resolved customer complaints efficiently, fostering positive relations and repeat business.
• Cross-sold additional dishes and beverages boosting overall revenues.
• Implemented waste reduction practices saving resources and costs.
• Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
• Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
• Delivered food and drinks from kitchen to respective tables to meet timely expectations.
• Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
• Completed daily set up and pack down duties, cash counting and stock replenishing.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Placed orders and processed payments in POS systems, maintaining efficient service operations.
• Delivered silver service with care and professionalism, upholding restaurant standards.
• Laid tables with appropriate cutlery, crockery and condiments to agreed standards.
• Followed health and hygiene standards when handling food and cleaning restaurants.
• Prepared tables for guests and reset tables between customers.
• Accurately took orders, making menu recommendations as appropriate.
• Advised on food and drink choices based on customer preferences.
• Greeted customers, presented menus and shared information about available special items.
• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
• Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.

• Streamlined office procedures to improve efficiency.
• Updated database regularly to ensure accurate records.
• Conducted market research for informed decision making.
• Managed filing systems, ensuring accessibility and confidentiality.
• Organised company events to foster team bonding.
• Provided administrative support for smooth business operations.
• Scheduled appointments for optimal time utilisation.
• Liaised with clients for improved customer relationships.
• Coordinated meetings with stakeholders, enhancing communication flow.
• Handled correspondence, maintaining professionalism and courtesy.
• Transported notes and relevant documentation between departments.
• Distributed incoming mail and prepared outgoing post for sending.
• Enhanced productivity through efficient time management skills.
• Adhered to compliance regulations whilst performing tasks, promoting a safe working environment.

in July 2020, after studying at the learning foundry, i got given the opportunity to take part in the first ever social business event after covid took place, the first time everyone got together since covid, without masks and all in the same room with no social distancing. This opportunity was amazing, during being with the learning foundry, one of our projects was to come up with a business idea, where i had chosen an idea based on helping young people who are in care. which is a big topic to be as i grew up in care from a very young age and struggled with my trust and mental health. I had been given the opportunity to show my buisness idea to over 300 people who was at this event.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Displayed excellent communication skills whilst interacting with clients about their preferences and concerns.
• Prepped clients to provide seamless service during appointments.
• Washed and conditioned clients' hair, enhanced their overall experience.
• Supported hairdressers during peak hours, reduced wait times for customers.
• Provided coffee and magazines to clients, creating a comfortable waiting area atmosphere.
• Assisted in colouring procedures for more vibrant results.
• Improved client satisfaction by providing exceptional customer service.
• Welcomed walk-in customers, increased potential clientele base.
• Managed appointments, improved time management of stylists.
• Demonstrated professional etiquette whilst handling client complaints.
• Greeted customers with warmth and care, offering beverages, snacks and magazines for first-class salon service.
• Offered comprehensive aftercare advice, recommending suitable products to grow in-house retail sales.