Summary
Overview
Work history
Education
Skills
Timeline
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Claye Hazel Oliff-Cox

Daventry,Northamptonshire

Summary

I have extensive experience in customer facing roles which have allowed me to develop many transferable and interpersonal skills.

Through working in high pressured environments I have gained valuable knowledge in quality customer care, conflict resolution and the importance of meeting deadlines.

Overview

4
4
years of professional experience

Work history

Food and beverage assistant

Hilton Garden Inn
Silverstone
09.2023 - Current
  • Prioritised tasks during peak hours to ensure smooth operations.
  • Handled cash transactions accurately for seamless payment process.
  • Trained new team members, contributing to staff proficiency.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided first-class customer care through helpful, friendly service.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Displayed energy and enthusiasm in fast-paced environment.

Sales advisor

Regen Renewables
Woodford, Northamptonshire
02.2023 - 09.2023
  • Attended training sessions regularly to keep abreast with latest sales techniques.
  • Increased sales through effective negotiation and persuasion techniques.
  • Delivered excellent customer service by addressing and resolving queries.
  • Increased current product and service sales through knowledgeable customer advice.

Venue Host

Aurums Lounge
Watford Village
06.2022 - 02.2023
  • Sole responsibility for the running of the venue on a daily basis.
  • Coordinated private event set-up, delivering successful hosting experiences.
  • Ensured guest satisfaction by providing excellent customer service.
  • Followed hygiene and safety regulations to uphold high standards of health protection.
  • Carried out day-to-day duties accurately and efficiently

Education

GCSEs - All Grade 5 and above, including Maths and English

Parker E-Act Academy
Daventry, Northamptonshire

A-Levels - Health and Social Care, Art and Textiles

Parker E-Act Academy
Daventry, Northamptonshire

Skills

  • Multitasking efficiency
  • Patience and tolerance
  • Cash handling
  • Customer Service
  • Payment Processing
  • Food preparation
  • Drinks upselling
  • Bar service
  • Clear communication
  • Barista training
  • Allergy awareness

Timeline

Food and beverage assistant

Hilton Garden Inn
09.2023 - Current

Sales advisor

Regen Renewables
02.2023 - 09.2023

Venue Host

Aurums Lounge
06.2022 - 02.2023

GCSEs - All Grade 5 and above, including Maths and English

Parker E-Act Academy

A-Levels - Health and Social Care, Art and Textiles

Parker E-Act Academy
Claye Hazel Oliff-Cox