MAANSI GAMRE
Exeter,UK
Summary
Experienced professional with focus on customer service enhancement and satisfaction. Consistently improve client relations and support through active listening and problem-solving skills. Deliver tailored solutions and maintain high standards of service.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer Service Associate (Team Member)
KFC UK & Ireland
Exeter
03.2024 - 11.2025
- Provide friendly, confident frontline support by handling customer queries and ensuring positive, stress-free interactions.
- Take ownership of issues, delivering quick and effective resolutions with minimal effort required from the customer.
- Communicate clearly at tills, addressing concerns calmly and maintaining a smooth customer journey.
- Carry out operational tasks such as accurate order processing, payment handling, stock checks and hygiene upkeep.
- Work closely with team members in a fast-paced setting to maintain efficient and high-quality service.
Human Resource Generalist
Mumbai-IHCL SeleQtions
Mumbai
12.2022 - 12.2023
- Acted as a key point of contact for employees, handling daily queries with professionalism and empathy — ensuring individuals received clear, accurate and timely resolutions.
- Demonstrated strong customer-care skills by listening to concerns, identifying needs, and providing guidance that reduced stress and supported employees through policy, attendance, and operational queries.
- Took ownership of issues by managing and resolving complex attendance and data-related problems, often liaising with multiple departments to ensure smooth service delivery.
- Produced weekly and monthly reports to improve visibility of operational issues, proactively flagging discrepancies and recommending improvements, aligning with a continuous-improvement mindset.
- Identified inefficiencies and suggested process enhancements that reduced effort for internal stakeholders, supporting a smoother 'customer journey' for staff.
- Maintained confidentiality and handled sensitive conversations with tact, sincerity, and an open, honest communication style.
- Supported employee-engagement activities by gathering feedback, identifying potential vulnerabilities, and helping ensure individuals felt supported and valued.
- President
Talent Acquisition Coordinator
Go Digital
Mumbai
08.2022 - 09.2022
- Managed high-volume candidate communication across calls, emails and in-person interactions, ensuring a positive, friendly and tailored experience for each individual.
- Conducted telephonic screening and provided clear guidance to candidates, demonstrating confidence in directing and managing conversations to completion.
- Organised and tracked candidate progress accurately, supporting smooth operational workflows and minimising effort for both candidates and internal teams.
- Collaborated with senior stakeholders to solve recruitment queries efficiently while maintaining a customer-first approach.
- Demonstrated strong interpersonal skills, social confidence, and the ability to build rapport quickly — key qualities needed in customer-care roles.
Education
MSc - Business Analytics
University of Exeter
09.2024 - 09.2025
BSc - Commerce
Mumbai University
06.2019 - 04.2022
Skills
- Telephonic etiquette
- Time organisation
- Billing systems
- Service-Oriented mindset
- Complaint management
- Active listening
- Email management
- POS handling
- Customer empathy
- Customer service management
Certification
C, C++, My SQL, Advance Excel, Compufield Institute, Tally & GST, Certified by Government of Maharashtra, MSCIT, MKCL,
Timeline
MSc - Business Analytics
University of Exeter
09.2024 - 09.2025
Customer Service Associate (Team Member)
KFC UK & Ireland
03.2024 - 11.2025
Human Resource Generalist
Mumbai-IHCL SeleQtions
12.2022 - 12.2023
Talent Acquisition Coordinator
Go Digital
08.2022 - 09.2022
BSc - Commerce
Mumbai University
06.2019 - 04.2022