Summary
Overview
Work history
Education
Skills
Websites
Certification
Timeline
Generic

MAANSI GAMRE

Exeter,UK

Summary

Experienced professional with focus on customer service enhancement and satisfaction. Consistently improve client relations and support through active listening and problem-solving skills. Deliver tailored solutions and maintain high standards of service.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Customer Service Associate (Team Member)

KFC UK & Ireland
Exeter
03.2024 - 11.2025
  • Provide friendly, confident frontline support by handling customer queries and ensuring positive, stress-free interactions.
  • Take ownership of issues, delivering quick and effective resolutions with minimal effort required from the customer.
  • Communicate clearly at tills, addressing concerns calmly and maintaining a smooth customer journey.
  • Carry out operational tasks such as accurate order processing, payment handling, stock checks and hygiene upkeep.
  • Work closely with team members in a fast-paced setting to maintain efficient and high-quality service.

Human Resource Generalist

Mumbai-IHCL SeleQtions
Mumbai
12.2022 - 12.2023
  • Acted as a key point of contact for employees, handling daily queries with professionalism and empathy — ensuring individuals received clear, accurate and timely resolutions.
  • Demonstrated strong customer-care skills by listening to concerns, identifying needs, and providing guidance that reduced stress and supported employees through policy, attendance, and operational queries.
  • Took ownership of issues by managing and resolving complex attendance and data-related problems, often liaising with multiple departments to ensure smooth service delivery.
  • Produced weekly and monthly reports to improve visibility of operational issues, proactively flagging discrepancies and recommending improvements, aligning with a continuous-improvement mindset.
  • Identified inefficiencies and suggested process enhancements that reduced effort for internal stakeholders, supporting a smoother 'customer journey' for staff.
  • Maintained confidentiality and handled sensitive conversations with tact, sincerity, and an open, honest communication style.
  • Supported employee-engagement activities by gathering feedback, identifying potential vulnerabilities, and helping ensure individuals felt supported and valued.
  • President

Talent Acquisition Coordinator

Go Digital
Mumbai
08.2022 - 09.2022
  • Managed high-volume candidate communication across calls, emails and in-person interactions, ensuring a positive, friendly and tailored experience for each individual.
  • Conducted telephonic screening and provided clear guidance to candidates, demonstrating confidence in directing and managing conversations to completion.
  • Organised and tracked candidate progress accurately, supporting smooth operational workflows and minimising effort for both candidates and internal teams.
  • Collaborated with senior stakeholders to solve recruitment queries efficiently while maintaining a customer-first approach.
  • Demonstrated strong interpersonal skills, social confidence, and the ability to build rapport quickly — key qualities needed in customer-care roles.

Education

MSc - Business Analytics

University of Exeter
09.2024 - 09.2025

BSc - Commerce

Mumbai University
06.2019 - 04.2022

Skills

  • Telephonic etiquette
  • Time organisation
  • Billing systems
  • Service-Oriented mindset
  • Complaint management
  • Active listening
  • Email management
  • POS handling
  • Customer empathy
  • Customer service management

Certification

C, C++, My SQL, Advance Excel, Compufield Institute, Tally & GST, Certified by Government of Maharashtra, MSCIT, MKCL,

Timeline

MSc - Business Analytics

University of Exeter
09.2024 - 09.2025

Customer Service Associate (Team Member)

KFC UK & Ireland
03.2024 - 11.2025

Human Resource Generalist

Mumbai-IHCL SeleQtions
12.2022 - 12.2023

Talent Acquisition Coordinator

Go Digital
08.2022 - 09.2022

BSc - Commerce

Mumbai University
06.2019 - 04.2022
MAANSI GAMRE