Mehraj Rahman
Newport,Wales
Summary
Dynamic and results-driven sales professional with a strong focus on service-oriented strategies and exceptional upselling methods. Demonstrates expertise in managing sales, order processing, and refunds with a commitment to maintaining positivity under pressure. Skilled in persuasive speaking, active listening, and telephonic etiquette, ensuring customer satisfaction and loyalty. Career goals include leveraging sales techniques to drive business growth while fostering a positive customer experience.
Positive and proactive, with strong communication and problem-solving skills essential for delivering exceptional customer experiences. Demonstrates adaptability and customer-centric approach in various situations.
Overview
5
5
years of professional experience
Work history
Customer service associate
Shamirul Alam
Newport, Wales
2024.07 - Current
- Prioritised tasks effectively for optimal productivity during peak hours.
- Kept updated on new items on the menu and adapted quickly
- Collaborated with the sales team to understand the process of making desserts and selling them
- Adapting to changes and updates, aiding seamless communication with customers.
- Facilitated smooth transactions with keen attention to detail.
- Assisted in maintaining the cleanliness and organisation of the front and back areas of the shop
- Addressed customers' inquiries and resolved any issues promptly
- Manage the cash register, process transactions accurately, and handle payments
- Provided excellent customer service at the front desk and ensured a welcoming atmosphere
- Managed over 50 orders per day in busy periods over the summer successfully
Chef helper
Aminur Rahman
Newport, Wales
2021.07 - 2024.07
- Enhanced customer satisfaction with timely food preparation.
- Provided support during large events, ensuring seamless catering services.
- Improved efficiency in the kitchen with proactive equipment maintenance.
- Simplified cooking process with proper utensil organisation.
- Assisted the head chef by preparing ingredients, resulting in efficient meal preparation.
- Maintained the cleanliness of the kitchen for improved safety and hygiene standards.
- Adhered strictly to health and safety regulations for safer kitchen operations.
- Completed orders under pressure whilst maintaining high quality standards.
- Used knife techniques to cut ingredients to recipe specifications.
- Maintained workplace safety, complying with food handling and hygiene across all tasks.
- Observed health and hygiene standards to minimise food contamination.
- Collaborated closely with kitchen staff, promoting a harmonious work environment.
- Mitigated food waste through effective inventory management.
- Over the summer of 2023, sales increased by 10 percent.
Education
GCSEs - Maths-B English-B Science-B
St Julians High School
Newport 2021.09 -
Skills
- Up-Selling products
- Refunds processing
- Telephonic etiquette
- Time organisation
- Positivity under pressure
- Service-Oriented mindset
- Patience and composure
- Sales techniques
- Order processing
- Excellent upselling methods
- Persuasive speaking
- Active listening
- Managing Sales
Affiliations
- Weight lifting / Calisthenic
- Football
References
References available upon request.
Timeline
Customer service associate
Shamirul Alam
2024.07 - Current
GCSEs - Maths-B English-B Science-B
St Julians High School
2021.09 -
Chef helper
Aminur Rahman
2021.07 - 2024.07