Sakshi Sharma
West Bromwich,West Midlands
Summary
Motivted master student in international business and student in Birmingham City University seeking a challenging position within a large Organization as a business Analyst or Project Manager. Offering a strong foundation in business strategy, data analysis, and project management , with a proven ability to drive efficiency , deliver succesfull outcomes and collaborative with cross - functional teams.
Overview
7
7
years of professional experience
Work history
Customer service associate
Teleperformance Global Business Private Limited
Jaipur, Rajasathan
2021.09 - 2024.12
- Facilitated smooth transactions with keen attention to detail.
- Consistently met set targets without compromising quality of service.
- Assisted colleagues during busy periods, fostering team spirit and collaboration.
- Enhanced customer satisfaction by providing timely and effective solutions.
- Delivered exceptional service to customers, ensuring repeat business.
- Prioritised tasks effectively for optimal productivity during peak hours.
- Collaborated with sales team to understand product changes and updates, aiding seamless communication with customers.
- Resolved customer queries by utilising in-depth product knowledge.
- Utilised CRM system proficiently to record customer interactions accurately.
Car Consultant
Cardekho
Jaipur, Rajasthan
2017.12 - 2019.06
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Business Administration - Business
Dr. Ram Manohar Lohia Avadh University
India 2014.08 - 2016.06
Master of Business Administration -
Birmingham City University
Birmingham 2025.01 -
Skills
- Live chat operations
- Refunds processing
- Telephonic etiquette
- Microsoft office
- Basic database administration
- Typing speeds
- Customer needs analysis
- Salesforce CRM
- Live chat management
- Email handling
Timeline
Master of Business Administration -
Birmingham City University
2025.01 -
Customer service associate
Teleperformance Global Business Private Limited
2021.09 - 2024.12
Car Consultant
Cardekho
2017.12 - 2019.06
Bachelor of Business Administration - Business
Dr. Ram Manohar Lohia Avadh University
2014.08 - 2016.06