Bijoy Mahapatra
Exeter,UK
Summary
Customer service professional with a strong background in complaint resolution and call handling. Proficient in CRM and POS systems, committed to enhancing operational efficiency. Known for empathetic communication and effective problem-solving to deliver high-quality customer experiences.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Associate (Front of House)
KFC UK & Ireland
Exeter
2024.05 - 2025.11
- - Delivered exceptional customer care in fast-paced, high-volume environment, managing 50+ transactions per hour.
- - Handled customer complaints and ensured prompt resolutions.
- - Improved order accuracy by 15% through analysis of recurring issues.
Student Coordinator
Azent Overseas Education
Exeter, Devon
2023.09 - 2025.08
- Developed strong relationships with clients by understanding their needs and providing tailored solutions.
- Analysed market trends to identify opportunities for business development and improve client engagement.
- Coordinated with cross-functional teams to ensure alignment of client services with organisational goals.
- Implemented innovative ideas for better relationship management practices.
Business Analyst
Azent Overseas Education
Mumbai
2021.11 - 2023.07
- - Supported customer-facing teams by creating dashboards that improved visibility of service KPIs and reduced manual reporting time by 30%.
- - Analyzed communication and operational data to identify gaps in customer journey, improving service efficiency by 20%.
- - Collaborated with operations teams to address recurring issues and streamline service processes for better customer outcomes.
Education
MSc - Business Analytics
University of Exeter
Exeter 2023.01 - 2024.01
Bachelor of Commerce - Accounts
University of Mumbai
Mumbai, India 2018.01 - 2021.01
Skills
- Customer Service
- Complaint Resolution
- Call Handling
- Empathy
- Billing Support
- Operations Support,
- CRM Platforms
- POS Systems
- Telephonic etiquette
Accomplishments
- - Improved service and reporting efficiency by 20–30% through process automation.
- - Recognized for providing excellent customer support and enhancing service experience.
Timeline
Customer Service Associate (Front of House)
KFC UK & Ireland
2024.05 - 2025.11
Student Coordinator
Azent Overseas Education
2023.09 - 2025.08
MSc - Business Analytics
University of Exeter
2023.01 - 2024.01
Business Analyst
Azent Overseas Education
2021.11 - 2023.07
Bachelor of Commerce - Accounts
University of Mumbai
2018.01 - 2021.01