Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic
Lydia Green

Lydia Green

Spalding,Lincolnshire

Summary

Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Creative and adaptable professional.

Overview

3
3
years of professional experience
23
23
years of post-secondary education
1
1
Certification

Work history

Retail sales associate

Joules
Spalding
04.2024 - Current
  • Welcomed customers and provided responsive assistance to improve store experiences.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Balanced cashier drawers at end of shifts and logged any discrepancies.
  • Remained up-to-date on new products and trends to promote increased sales.
  • Maintained high levels of customer retention by resolving complex customer complaints.
  • Supported store manager in all aspects of store operations for increased efficiency.
  • Led by example, actively managing store environment, fostering team positivity and driving sales.
  • Maintained clean and functional checkout areas to avoid safety issues.
  • Enforced health and safety protocols for staff and customers.
  • Exercised decision-making and multitasking capabilities as elevated team member, prioritising service over tasks.
  • Maintained detailed and current records of inventory, personnel activities and business finances.
  • Performed financial transactions in a fast-paced retail store environment.
  • Became knowledgeable about store products and mission statement.
  • Maintained up-to-date knowledge of health and safety regulations to offer best possible compliance advice.
  • Recorded hazard and risk data for ongoing analysis and evaluation.
  • Assisted staff members with hazard and incident reporting protocol as needed.

Retail sales associate

Next Retail
Spalding
08.2021 - 04.2024
  • Welcomed customers and provided responsive assistance to improve store experiences.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Guaranteed client satisfaction by constantly providing standards of company services and values.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Explained establishment policies to customers and offered advice on selections.

Education

GCSEs - Biology

Spalding High School
Spalding
09.2019 - 06.2021

GCSEs - Chemistry

Spalding High School
Spalding
09.2019 - 06.2021

GCSEs - History

Spalding High School
Spalding
09.2019 - 06.2021

GCSEs - Mathematics

Spalding High School
Spalding
09.2019 - 06.2021

GCSEs - Physics

Spalding High School
Spalding
09.2019 - 06.2021

GCSEs - English Language,

Spalding High School
Spalding
09.2019 - 06.2021

GCSEs - Religious Studies

Spalding High School
Spalding
09.2019 - 06.2021

GCSEs - Physical Education

Spalding High School
Spalding
09.2019 - 06.2021

GCSEs - French

Spalding High School
Spalding
09.2019 - 06.2021

A-Levels - History

Spalding High School
Spalding
09.2021 - 06.2023

A-Levels - Biology

Spalding High School
Spalding
09.2021 - 06.2023

A-Levels - Religious Studies

Spalding High School
Spalding
09.2021 - 06.2023

A-Levels - Mathematics

Spalding High School
Spalding
09.2021 - 06.2023

Skills

  • Confident communicator
  • Attention to Detail
  • Administrative writing and reporting
  • Employee policy implementation
  • Retail marketing
  • Cash handling
  • Customer Service
  • Customer relations
  • Payment Processing
  • Strong interpersonal skills
  • Microsoft Powerpoint
  • Administrative skills

Affiliations

  • Dog walking and taking care of a wide range of pets.
  • Jewellery making
  • Gym and sports activities
  • Traveling and spending time with my family.

Languages

English
Fluent
French
Intermediate

Accomplishments

Awarded Lance Corporal rank whilst attending the Army Cadet force.

Certification

Awarded Lance Corporal Rank whilst attending Army Cadets.


First aid Level 3

Timeline

Retail sales associate

Joules
04.2024 - Current

A-Levels - History

Spalding High School
09.2021 - 06.2023

A-Levels - Biology

Spalding High School
09.2021 - 06.2023

A-Levels - Religious Studies

Spalding High School
09.2021 - 06.2023

A-Levels - Mathematics

Spalding High School
09.2021 - 06.2023

Retail sales associate

Next Retail
08.2021 - 04.2024

GCSEs - Biology

Spalding High School
09.2019 - 06.2021

GCSEs - Chemistry

Spalding High School
09.2019 - 06.2021

GCSEs - History

Spalding High School
09.2019 - 06.2021

GCSEs - Mathematics

Spalding High School
09.2019 - 06.2021

GCSEs - Physics

Spalding High School
09.2019 - 06.2021

GCSEs - English Language,

Spalding High School
09.2019 - 06.2021

GCSEs - Religious Studies

Spalding High School
09.2019 - 06.2021

GCSEs - Physical Education

Spalding High School
09.2019 - 06.2021

GCSEs - French

Spalding High School
09.2019 - 06.2021
Lydia Green