Lydia Erten
Exeter,Devon
Summary
Dedicated professional with expertise in person-centred care and therapeutic engagement, specialising in mental health support and risk awareness. Demonstrates strong communication and active listening skills, adept at de-escalation and conflict-resolution techniques. Proven ability to work effectively within multidisciplinary teams while safeguarding professional boundaries. Known for emotional resilience and adaptability, with a focus on care planning and person-centred support. Excels in time management, organisational skills, problem-solving, and decision-making. Committed to advancing a career in mental health support by leveraging these core competencies to enhance outcomes.
Overview
20
20
years of post-secondary education
7
7
years of professional experience
Work history
Mental Health Healthcare Assistant
Devon Partnership Trust
Exeter, Devon
2025.04 - Current
- Support individuals experiencing severe and complex mental health difficulties, including those presenting a high risk to themselves or others.
- Developed a strong understanding of a wide range of mental health conditions and their presentation within a high-acuity inpatient setting.
- Built and maintained effective therapeutic relationships through compassionate, person-centred care.
- Created a safe, supportive, and recovery-focused environment, ensuring individuals felt listened to, respected, and valued.
- Contributed to the development, implementation, and review of individualised care plans in collaboration with patients and the multidisciplinary team.
- Ensured care delivery remained collaborative, patient-centred, and tailored to individual needs.
- Worked effectively as part of a multidisciplinary team to deliver high-quality mental health care and positive patient outcomes.
Mental Health Nursing Assistant
Devon Partnership Trust
Exeter, Devon
2025.01 - 2025.04
- Supported individuals with eating disorders and co-existing mental health conditions, including anxiety, depression, emotional dysregulation, and low self-esteem.
- Contributed to the development and implementation of individualised care plans and recovery goals.
- Worked collaboratively within a multidisciplinary team including nurses, psychologists, dietitians, occupational therapists, and psychiatrists.
- Maintained professional boundaries while demonstrating empathy, active listening, and emotional resilience.
- Developed strong skills in risk awareness, therapeutic communication, de-escalation, and holistic mental health care.
Supervisor
Crealy Theme Park and Resort
Exeter, Devon
2019.04 - 2022.08
- Responded effectively to concerns raised by guests and staff, using strong communication and problem-solving skills to achieve positive outcomes.
- Adapted communication styles to suit the needs of individuals of different ages, backgrounds, and levels of confidence.
- Demonstrated patience, empathy, and professionalism when engaging with children and supporting families.
- Supported both guests and colleagues under pressure, contributing to a positive team culture and customer experience.
- Developed strong leadership, organisational, communication, and interpersonal skills within a busy customer service environment.
Education
Bachelor of Science - Psychology
Bournemouth University
Bournemouth 2020.09 - 2024.07
NVQ Level 3 - Travel and Tourism
Exeter College
Exeter 2018.09 - 2020.06
GCSEs - English Language
St Luke's Science and Sports College
Exeter 2013.09 - 2018.07
GCSEs - Maths
St Luke's Science and Sports College
Exeter 2013.09 - 2018.07
GCSEs - Health and Social Care
St Luke's Science and Sports College
Exeter 2013.09 - 2018.07
Skills
- Person-centred care and therapeutic engagement
- Mental health support and risk awareness
- Strong communication and active listening skills
- De-escalation and conflict-resolution techniques
- Multidisciplinary team working
- Safeguarding and maintaining professional boundaries
- Emotional resilience and adaptability
- Care planning and person-centred support
- Time management and organisational skills
- Problem-solving and decision-making
Timeline
Mental Health Healthcare Assistant
Devon Partnership Trust
2025.04 - Current
Mental Health Nursing Assistant
Devon Partnership Trust
2025.01 - 2025.04
Bachelor of Science - Psychology
Bournemouth University
2020.09 - 2024.07
Supervisor
Crealy Theme Park and Resort
2019.04 - 2022.08
NVQ Level 3 - Travel and Tourism
Exeter College
2018.09 - 2020.06
GCSEs - English Language
St Luke's Science and Sports College
2013.09 - 2018.07
GCSEs - Maths
St Luke's Science and Sports College
2013.09 - 2018.07
GCSEs - Health and Social Care
St Luke's Science and Sports College
2013.09 - 2018.07