FLORENCE OWUSU NTIM

Delivered person-centred, recovery-focused care to individuals with complex mental health needs across inpatient

and community settings

Demonstrated strong understanding of a range of mental health conditions, including psychosis, mood disorders,

and personality disorders, and their impact on behaviour and functioning

Applied knowledge of trauma-informed care, safeguarding, and risk awareness in daily practice

Utilised non-pharmacological approaches such as therapeutic communication, grounding techniques, distraction,

and emotional support to manage distress and promote stability

Encouraged engagement in meaningful activities to support recovery and wellbeing

Conducted enhanced observations (including 1:1), maintaining patient safety while preserving dignity and

therapeutic engagement

Accurately recorded observations and escalated risks in line with clinical protocols

Supported safe management of challenging behaviours, including involvement in restraint procedures where

required, in line with training and least restrictive practice principles

Prioritised de-escalation techniques to reduce the need for restrictive interventions

Monitored mental and physical wellbeing, recognising deterioration and escalating concerns appropriately

Assisted with activities of daily living, promoting independence and dignity

Worked collaboratively within multidisciplinary teams to support care planning and risk management

Adult A&E Mental Health Liaison Team

Supported the assessment and management of adults presenting in mental health crisis within the

emergency department

Contributed to risk assessments, safety planning, and decision-making regarding admission or discharge

Worked in a fast-paced environment, demonstrating effective communication and prioritisation skills

Gained insight into medication management through attendance at a depot clinic, observing long-acting

antipsychotic administration and patient monitoring

Collaborated with acute hospital staff and mental health services to ensure safe, coordinated car

Lighthouse Recovery Service- Community.

Supported adults with severe and enduring mental health conditions in a community recovery setting,

promoting independence and long-term recovery

Contributed to care planning and ongoing assessment, focusing on relapse prevention and

recovery-oriented interventions

Built therapeutic relationships to support engagement and adherence to treatment

Attended an acute inpatient ward spoke placement to broaden understanding of the patient care

Private residential care home

Delivered high-quality personal care, supporting activities of daily living while promoting dignity independence

Monitored residents’ physical and mental wellbeing, recognising and escalating signs of deterioration

Supported individuals with dementia and cognitive impairment using compassionate, person-centred

approaches

Assisted with nutrition, hydration, mobility, and pressure area care to maintain overall health and prevent

complications

Built positive relationships with residents, families, and carers, supporting emotional wellbeing and

effective communication

Worked collaboratively with the care team to ensure continuity and consistency of care

Maintained accurate care records in line with GDPR and professional standards

Demonstrated empathy, patience, and adaptability when supporting individuals with complex and

long-term care needs.

Crisis Resolution Home Treatment Team (CRHTT)

Assisted in rapid mental health assessments for individuals in crisis, including those presenting with

suicidal ideation, severe anxiety, and psychosis

Contributed to risk assessments and crisis management plans, ensuring patient safety and appropriate

escalation of concerns

Supported the delivery of short-term, intensive home treatment as an alternative to hospital admission

Built therapeutic relationships in community settings, promoting engagement and recovery-focused care

Monitored mental state, medication adherence, and overall wellbeing during home visits

Worked collaboratively within a multidisciplinary team to support care planning and continuity of care

Engaged with families and carers, providing support and education where appropriate

Maintained accurate and timely documentation in line with GDPR and professional standards

Developed strong clinical judgement, adaptability, and risk awareness in dynamic and unpredictable

environments

CAMHS A&E Liaison (Community),

Assisted in the assessment of children and adolescents presenting in crisis, including self-harm, suicidal

ideation, and acute distress

Contributed to risk assessments and safety planning under supervision, ensuring timely escalation of

concerns

Utilised age-appropriate therapeutic communication to engage young people and support emotional

regulation

Worked collaboratively with multidisciplinary teams across emergency and mental health services to

support patient flow and care decisions

Observed and contributed to safeguarding processes, recognising risk factors and advocating for patient

safety

Maintained accurate, timely clinical documentation in line with GDPR and professional standards

Developed resilience and adaptability in a fast-paced, high-pressure clinical environment.

Older People Mental Health- Inpatient mixed older people

Delivered person-centred care to older adults with complex mental health needs, including dementia,

depression, and delirium, promoting dignity, independence, and quality of life

Conducted and documented comprehensive mental state examinations and cognitive assessments,

contributing to ongoing evaluation of patients’ mental and physical health

Supported the management of behavioural and psychological symptoms of dementia (BPSD) through

therapeutic communication and non-pharmacological interventions

Assisted with activities of daily living (ADLs), ensuring holistic care that addressed both physical and

mental health needs

Monitored physical health, including vital signs, nutrition, hydration, and mobility, recognising and

escalating signs of deterioration

Engaged patients in meaningful therapeutic activities to support cognitive stimulation, emotional

wellbeing, and social interaction

Worked collaboratively within a multidisciplinary team, contributing to handovers, care planning, and ward

rounds

Applied safeguarding principles, recognising vulnerability and advocating for patients’ safety and best

interests

Maintained accurate, timely documentation in line with professional and legal standards, including GDPR

Demonstrated empathy, patience, and adaptability when supporting individuals with cognitive impairment,

confusion, and distress

FORENSIC MENTAL HEALTH PLACEMENT, - Inpatient

female ward

Delivered safe, person-centred care to patients with complex mental health needs within a secure forensic

setting

appropriately

Conducted and documented mental state examinations and routine observations, escalating concerns

Contributed to risk assessments and care planning, prioritising patient and staff safety

Applied de-escalation and therapeutic communication techniques to manage challenging behaviours

Administered and managed care under supervision, adhering to medication safety principles and clinical

guidelines

Worked effectively within a multidisciplinary team, contributing to handovers and collaborative

decision-making

Maintained accurate, timely clinical documentation in line with professional standards

Upheld strict confidentiality and adhered to legal and ethical frameworks, including GDPR

Followed security procedures and demonstrated awareness of risk management in a forensic

environment

Promoted recovery, dignity, and independence through therapeutic engagement

Providing personal care such as helping patients get dressed up, giving them a wash/shower, applying creams

on body, and ensuring their choices and independence are promoted.

Maintaining health and safety by wearing PPE to prevent cross-contamination and spread of infections.

Administering right medication for patients and signing mar sheets

Working in partnership with external agencies such as social workers, police to safeguard patients from harm

and abuse.

Assisting patients’ to hospital and GP appointments to collect prescribed medication.

Performing domestic tasks such as cleaning patient's kitchen surfaces, toilets, and ensuring that the patient's

environment is clean and safe.

Communicating effectively with patients’ using the right communication method to find out about their

needs and also build positive relationships.

Encouraging patients to maintain good nutrition and hydration by providing them the right mental choices

and fluids.

Building therapeutic relationships by meeting patient’s emotional and social needs.

Ensuring that every patient has their careline on and key safely secured to prevent harm or danger.

Doing patient's shopping or assisting them with shopping.

Using appropriate equipment or aids to support their mobility or any other impairments.

Communicating and listening effectively to patients to build therapeutic relationship.

Meeting patients needs and promoting their well-being

Assisting patients with phone calls from family

Supporting patients with food and hydration

Encouraging patients to engage in activities such as puzzles, listing to music, and reading

Reporting and recording safeguarding concerns and informing ward sisters about concerns

Maintaining professional boundaries and respecting patients choices , rights and decisions

Maintaining effective infection control

Following health and safety procedures and other policies in the ward

Tidying and cleaning patients’ surroundings

Carried out feeding training and assisted patients who require feeding with food and fluids

Providing a range of fun activities such as reading, counting, colouring, painting.

Reassuring children and assisting them each time they need help.

Developing close attachment and fostering children

Reporting and recording any safeguarding concerns●

●

●

●

●

Monitoring children’s progress and keeping records to report back to parents

Maintaining effective infection prevention and control at the settings

Playing with children in the garden and inside class to improve their development and skills

Supporting children with food and hydration,and also ensuring they become independent.

Meeting children’s physical, education, and practical care needs.

Assisting children with phonics and helping them make sounds

Supporting children with their food and fluids

Recording and reporting any concerns

Playing with children and helping them become more creative.

Supporting children’s independence and ensuring they are less dependent

Observing children’s progress and development

Communicating and working in partnership with parents

Helping children develop skills like numeracy and literacy

Reading stories to children and counting games

Reassuring children and creating a positive environment for children to work in.

Meeting children’s emotional, social and physical needs.

Processing loyalty cards,coupons and vouchers

● Take payments and make sure the till balance at the end of the day.

● Do extra jobs like shelf filling,stock checks or customer check

● Operate cash registers and receive payments from customers, issue and receipts and

return due change.

• Maintained high standards of cleanliness and organisation within the checkout area, promoting a positive store environment.
• Applied discount codes and promotional offers correctly, ensuring customer satisfaction with pricing.

Preparing patients meal, monitoring their fluid intake,

Communicating with patients to know the type of food they prefer to eat.

Assisting patients to choose their daily meal from their meal menu.

Assisted patients with feeding and elimination.

Assisting Patients with their daily activities.

Maintained a clean, healthy and safe environment.

Answered patient calls for care and feeding.