Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Timeline
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Lyana Alves

Lancashire,England

Summary

Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work history

Retail sales assistant

Footasylum
Manchester, Lancashire
11.2024 - 07.2025

Retail sales assistant

JD Sports
Manchester, England
10.2023 - 10.2024
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Totalled bills using maths skills and maintained accurate till count.
  • Accepted card, cash and cheque payments in POS register system.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Organised displays to promote inventory and encourage customer purchases.
  • Tagged products quickly and accurately with price tags and stickers.
  • Updated product labelling and pricing to reflect discounts and offers.

Retail assistant

FootasylumLTD
Manchester, England
09.2022 - 10.2023
  • Handled transactions, maintaining accurate till records.
  • Managed inventory for streamlined store operations.
  • Boosted sales through suggestive selling techniques.
  • Delivered excellent customer service by answering queries and providing product information.
  • Participated in seasonal sale preparations by arranging promotional displays strategically.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Processed online orders accurately and promptly for improved e-commerce service delivery.

Restaurant worker

Noz de canela
Lisbon
05.2021 - 05.2022
  • Company Overview: Family owned business.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Family owned business.

Education

GCSEs - Mathematics

Oldham College
Oldham
09.2022 - 08.2023

GCSEs - English Literature

Oldham College
Oldham
09.2022 - 08.2023

Skills

  • Customer Service
  • Confident communicator
  • Sales techniques
  • Payment Processing
  • Cash management
  • Refund and exchange processing
  • Till and cash handling
  • Face-to-face selling
  • Intercultural communications
  • Attention to Detail
  • Team building
  • Leadership
  • Problem-solving
  • Communication skills
  • Multi-tasking

Languages

English
Portuguese
Spanish

Personal Information

  • Date of birth: 03/13/06
  • Nationality: Portuguese

Timeline

Retail sales assistant

Footasylum
11.2024 - 07.2025

Retail sales assistant

JD Sports
10.2023 - 10.2024

GCSEs - Mathematics

Oldham College
09.2022 - 08.2023

GCSEs - English Literature

Oldham College
09.2022 - 08.2023

Retail assistant

FootasylumLTD
09.2022 - 10.2023

Restaurant worker

Noz de canela
05.2021 - 05.2022

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Lyana Alves