LUKE PALMER
Bexley
Summary
Dedicated and organised professional with experience in customer service and technical support. Proven ability to work independently and as part of a team. Skilled in multitasking, effective communication, and providing outstanding customer service. Notable achievements include managing set design and lighting for theatre productions, supporting filming operations at Royal Museums Greenwich/NHS UK, and assisting in various community initiatives. Career goal: to leverage diverse skill set in a dynamic environment that values teamwork and innovation.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Bar Associate
Dartford Mens Working Club
2025.09 - Current
- Foster a welcoming atmosphere by greeting customers warmly and ensuring a friendly, inclusive environment.
- Prepare and serve beverages efficiently, directly at the bar, maintaining high standards of presentation and accuracy.
- Provide prompt and attentive service by taking drink orders swiftly and ensuring minimal wait times.
- Ensure customer satisfaction by anticipating needs, responding to requests, and delivering a seamless service experience.
Bar Associate
JD Wetherspoon Bexleyheath
2025.04 - 2025.07
- Serve food and drinks promptly to customers' tables.
- Organise and deliver a variety of beverages from the bar either face to face or via the app.
- Deliver efficient service by promptly taking drinks orders from customers seated at tables.
- Maintain cleanliness and readiness of dining spaces to optimize customer experience.
- Create a welcoming environment to customers.
Theatre Technician
Miskin Theatre
2023.01 - 2025.01
- Gained comprehensive customer service skills through previous course involvement.
- Enhanced Front of House proficiency by directing guests to their seats and providing information.
- Acquired skills in prop design, fabrication, costume creation, set design and construction.
- Coordinated timely scene changes during performances, maintaining seamless transitions and flow.
Barbers Assistant
Good Geezers
2022.01 - 2023.01
- Directed arriving clients to either their pre-arranged stylist or the waiting area.
- Maintained shop cleanliness and provided wet towel massages.
- Assisted Barbers with treatments, consistently being proactive and on hand to help.
Education
UAL Level 2 Diploma - Performing & Arts (Technical Theatre)
North Kent College
DartfordGCSE - Maths, Drama, Music, Health & Safety, English Literature
Harris Academy
FalconwoodSkills
- Organised
- Team player
- Ability to work using own initiative
- Patience and empathy
- Multitasking efficiency
- Good customer service
- Confident communicator
- Effective listening
HOBBIES & INTERESTS
Gaming, Creating music content, Photography, Fashion, Currently learning to drive
EXPERIENCE
- Bexley Library, Volunteer, 2024-08, 2024-08, Provided volunteer assistance at the library for summer reading initiative., Encouraged reading by distributing stickers and completing reading sheets., Listened to children discussing books they have read and assisted new members with the joining process.
- Royal Museums Greenwich/NHS UK, Volunteer, 2022-08, 2022-11, Supported filming operations through volunteer work at Ash Productions and Event Rooms Ltd., Assisted in transporting filming equipment as needed., Altered lighting conditions under detailed supervision and handle lighting board to enhance presenter's visuals.
Certification
First Aid Trained
Timeline
Bar Associate
Dartford Mens Working Club
2025.09 - Current
Bar Associate
JD Wetherspoon Bexleyheath
2025.04 - 2025.07
Theatre Technician
Miskin Theatre
2023.01 - 2025.01
Barbers Assistant
Good Geezers
2022.01 - 2023.01
GCSE - Maths, Drama, Music, Health & Safety, English Literature
Harris Academy
UAL Level 2 Diploma - Performing & Arts (Technical Theatre)
North Kent College