Georgia Ludlaim
Neath
Summary
I am a hardworking, trustworthy, reliable individual who works well as part of a team but also as an individual,
I have a strong work ethic, offering enthusiasm, problem solving skills and excellent communication and customer service skills from over 10 years of working with the public from previous roles.
I am efficient with managing tasks in a fast paced environment and also have strong organisational skills.
I have previously helped to achieved company goals through knowledge, dedication, determination and passion to complete the task at hand.
I have been successful at managing multiple priorities with a positive attitude, and also willing to take on greater responsibilities to meet further team goals.
Overview
11
11
years of professional experience
Work history
Bar associate
JD Wetherspoons
Neath
2015.08 - Current
- Enhanced customer satisfaction by providing excellent and efficient service.
- Ensured cleanliness of bar area for comfortable drinking environment.
- Worked well under pressure maintaining high standards of service even during rush hours.
- Checked IDs for legal drinking age compliance, maintaining responsible serving practices.
- Served customers with friendly demeanour, improving overall bar atmosphere.
- Handled cash transactions accurately, ensuring financial integrity of establishment.
- Adhered strictly to health and safety regulations offering safe drinking premises.
- Improved efficiency by multitasking during busy periods.
- Prepared drinks quickly without compromising on quality or taste.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Refused drinks service to guests without appropriate proof of age.
Cleaner
JD Wetherspoons
Neath
2021.12 - 2024.12
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering and mopping.
- Worked quickly to complete cleaning within allotted timeframes.
- Scrubbed and sanitised toilets.
- Followed health and safety guidelines.
- Communicated well with team across multiple locations.
Team Leader
JD Wetherspoons
Neath
2017.01 - 2019.09
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Resolved conflicts effectively, promoting harmony within workforce.
- Prioritised and coordinated daily tasks, ensuring smooth workflow within team.
- Improved customer satisfaction through close collaboration with team.
- Fostered high-performing environment to drive productivity and quality.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
Education
Diploma of Higher Education - Health and Social Care
Neath College
NeathA-Levels - Early Childhood Care and Education
The Open University
OnlineSkills
- Multitasking
- Upbeat demeanour
- Basic mathematics
- Excellent English written and spoken
- Customer focus
- Positive energy
- Patient attitude
- Calm/ works well under pressure
- Employee training
- Outstanding customer service
- Organised and reliable
- Strong communication
- Conflict resolution strategies
Timeline
Cleaner
JD Wetherspoons
2021.12 - 2024.12
Team Leader
JD Wetherspoons
2017.01 - 2019.09
Bar associate
JD Wetherspoons
2015.08 - Current
Diploma of Higher Education - Health and Social Care
Neath College
A-Levels - Early Childhood Care and Education
The Open University