Jodi Smith
Manchester,Greater Manchester
Summary
Dedicated individual currently studying Accounting and Finance, with experience in fast-paced environments, showcasing effective teamwork and communication skills. Proven ability to handle cash transactions accurately and resolve conflicts diplomatically, all while maintaining a focus on delivering exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Bar Associate
JD Wetherspoon
02.2023 - Current
- Managed cash transactions and operated the till accurately
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Monitored compliance with licensing laws and regulations
- Managed conflict resolution with customers diplomatically, maintaining a positive atmosphere.
- Delivered quality food and beverage service to over 1,000 guests per shift.
Sales Promoter
Group Project LTD
09.2022 - 01.2023
- Achieved service time and quality targets.
- Utilised persuasive communication techniques to encourage customers to consider services or products
Crew Member
McDonald's
09.2021 - 08.2022
- Delivered fast, accurate service for positive customer experience.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Processed payments efficiently, handling cash and card transactions
Business Administrator
Pass Faster
04.2021 - 08.2021
- Developed and implemented customer relationship management strategies to enhance client interactions
- Ensured confidentiality of sensitive information in compliance with data protection regulations
- Facilitated customer navigation to address backlog of driving tests post Covid-19
Education
Bachelor of Science - Accounting and Finane
Manchester Metropolitan University
Manchester01-2028
Higher National Diploma - Business entrepreneurship
Manchester College
Manchester01-2024
GCSEs - Maths, English, Science, Business, Geography, Ethics, Health & Social, Drama
Co-op Acaemy Manchester
Manchester 01-2021
Skills
- Food hygiene understanding
- Cash handling
- Customer service
- Hospitality etiquette
- Conflict resolution
- Decision making
- Time management
- Team collaboration
- Calm under pressure
- Communication skills
- Organised and reliable
- Positive attitude
Timeline
Bar Associate
JD Wetherspoon
02.2023 - Current
Sales Promoter
Group Project LTD
09.2022 - 01.2023
Crew Member
McDonald's
09.2021 - 08.2022
Business Administrator
Pass Faster
04.2021 - 08.2021
Bachelor of Science - Accounting and Finane
Manchester Metropolitan University
Higher National Diploma - Business entrepreneurship
Manchester College
GCSEs - Maths, English, Science, Business, Geography, Ethics, Health & Social, Drama
Co-op Acaemy Manchester