Jessica Hiscocks
Bristol,Bath and North East Somerset
Summary
I am a compassionate, caring and dedicated individual with a strong commitment to supporting others. Over the last 4 years I have taken time out to focus on raising my three young children, including my two eldest children who have additional needs. This has developed my patience, empathy, resilience and ability to remain calm and supportive in challenging, high stress situations.
I am hard working, motivated and enthusiastic, with a natural caring nature and a genuine desire to help people. I take pride in being reliable, organised and approachable. I am now eager to bring my skills and life experience into a professional role where I can make a positive difference to others.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Bar Associate
JD Wetherspoons
Midsomer Norton, Bath and North East Somerset
2018.09 - 2022.02
- Ensured cleanliness of bar and restaurant area for a comfortable environment.
- Worked well under pressure maintaining high standards of service even during rush hours.
- Utilised effective communication skills with colleagues fostering a positive working environment.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Homecare Assistant
Safe and Sound Homecare Services
Midsomer Norton, Bath and North East Somerset
2014.05 - 2018.03
- Supported services users with personal care, including washing, dressing, toileting, and mobility assistance whilst maintaining dignity and respect.
- Assisted with meal preparation, medication prompts, and daily living tasks to promote independent living.
- Provided transport to hospital visits or shopping trips, facilitating independent lifestyle.
- Observed service users physical, emotional, and mental health, promptly reporting any concerns or changes in presentation.
- Offered adapted care to suit an individuals personal needs.
- Built trusting relationships with both service users and their family members through compassion, person-centred care.
Health Care Assistant
Fosse House Nursing Home
Stratton-on-the-Fosse, Somerset
2013.03 - 2014.05
- Assisted residents with eating, drinking and nutritional monitoring where required.
- Assisted with end-of-life care, ensuring residents were comfortable, dignified, and supported in their final days.
- Followed safeguarding, infection control, and health-and-safety procedures at all times.
- Worked closely with nurses and the wider care team to deliver compassion, person-centred care.
- Carried out last offices, including washing and preparing deceased residents respectfully in line with policy and family wishes.
Kitchen Assistant
Fosse House Nursing Home
Stratton-on-the-Fosse, Somerset
2011.06 - 2013.03
- Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
- Assisted with preparing meals and drink for elderly residents, following dietary requirements and texture-modified diets where needed.
- Helped to serve meals to both residents and staff in a timely and respectful manner.
- Supported the kitchen team in maintaining high standards of food hygiene and cleanliness in line with health and safety regulations.
Education
NVQ Level 2 - Beauty Therapy
Radstock College
Midsomer Norton, Bath and North East Somerset 2011.09 - 2012.07
GCSEs -
Norton Hill School
Midsomer Norton, Bath and North East Somerset 2006.09 - 2011.07
Skills
- Dedicated and dependable
- Compassionate and empathetic
- Calm de-escalation
- Task prioritisation
- Organised
- Emotional reassurance
References
Available upon request.
Timeline
Bar Associate
JD Wetherspoons
2018.09 - 2022.02
Homecare Assistant
Safe and Sound Homecare Services
2014.05 - 2018.03
Health Care Assistant
Fosse House Nursing Home
2013.03 - 2014.05
NVQ Level 2 - Beauty Therapy
Radstock College
2011.09 - 2012.07
Kitchen Assistant
Fosse House Nursing Home
2011.06 - 2013.03
GCSEs -
Norton Hill School
2006.09 - 2011.07