Lucy Staples
Ipswich,SFK
Overview
3
3
years of professional experience
Work history
Call centre advisor
washing machines ltd
Ipswich, Suffolk
12.2014 - 06.2015
- Identified sales opportunities whilst addressing customer concerns, boosting company revenue indirectly.
- Communicated effectively with team members for smooth operation flow in a call centre.
- Stayed calm under pressure, offering empathetic assistance to upset customers.
- Monitored queue times and adjusted according to call volume fluctuations daily.
- Managed over 50 customer per day
Cleaner
makro
ipswich
02.2012 - 04.2014
- Kept cleaning supplies stocked up
- Done cleaning tasks to good standards
- Made up isle shelves was kept clean
- Done a hourly cleaning routine
- Work well on my own or part of a team
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Kept communal areas tidy and well-organised for optimal functionality.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
Education
Merit - Childcare
Ipswich Collage
IpswichSkills
- Patient
- Positive
- Caring
- Strong work
- Good listener
- Good time keeping
HOBBIES AND INTEREST
- i enjoy going to the gym when i have the chance too
- i enjoy travelling going on holidays small trips away with my children
- i like wind down time getting into a good tv series
- my favourite thing to do is spending time with family
- want to start learning to drive
CAREER GOALS
. I would like to work in some sort bar/nightclub serving drinks
. i would be interested in doing some retail work
. working in a restaurant or any type of hospitality work
. being part of a team
. Making new friends
Timeline
Call centre advisor
washing machines ltd
12.2014 - 06.2015
Cleaner
makro
02.2012 - 04.2014
Merit - Childcare
Ipswich Collage