Qasim Nawaz

• Enhanced customer satisfaction by resolving technical queries promptly.
• Managed high volume of inbound calls for efficient customer service.
• Improved client relations with proactive problem-solving approach.
• Addressed customer complaints, ensuring a swift resolution.
• Maintained updated knowledge of products to provide accurate information to customers.
• Increased loyalty amongst clientele by delivering exceptional customer service.
• Communicated effectively with team members for smooth operation flow in the call centre.
• Logged customer interactions and issues in the system accurately to track trends.
• Assisted colleagues during peak times, promoting a supportive work environment.
• Delivered personalised service to each caller, enhancing overall customer experience.
• Identified sales opportunities whilst addressing customer concerns, boosting company revenue indirectly.

Work experience for school.

• Provided emotional support to patients, improving their mental wellbeing.
• Assisted in daily living activities for enhanced patient comfort.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
• Organised recreational activities for improved social interaction amongst residents.
• Ensured safe environment by maintaining orderliness and cleanliness in the facility.
• Respected privacy and dignity of each resident during provision of care services.
• Adhered strictly to professional standards, regulations and policies at all times while executing duties.
• Aid in mobility exercises which resulted in improved physical strength among elderly residents.
• Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
• Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.