Sajidah Ahmed
Manchester
Summary
Results-oriented individual with strong communication and organizational capabilities. Demonstrates a proactive approach to problem-solving and utilizes analytical skills to enhance decision-making. Committed to supporting company objectives through effective multitasking and collaboration.
Overview
3
3
years of professional experience
Work history
Call centre advisor
Angard Staffing
Manchester , Greater Manchester
2025.09 - 2026.02
- Managed high volume of inbound calls for efficient customer service.
- Addressed customer complaints, ensuring a swift resolution.
- Worked closely with other departments to resolve complex client issues effectively.
- Maintained updated knowledge of products to provide accurate information to customers.
- Monitored queue times and adjusted staffing levels to manage call volume fluctuations.
- Offered troubleshooting guidance over the phone, reducing need for on-site visits from technicians.
- Identified sales opportunities while resolving customer concerns, contributing to increased company revenue.
- Championed improvements based on team feedback, enhancing overall call centre effectiveness.
Area leader
McDonald's
Scunthorpe, North Lincolnshire
2023.06 - 2025.08
- Developed strategies to streamline workflow processes, enhancing productivity.
- Conducted thorough process reviews to improve operational efficiency.
- Led to improved performance levels through implementing training programmes for skill enhancement of employees.
- Established clear communication channels to promote transparency and teamwork among staff.
- Reduced workplace accidents by maintaining high safety standards in the area of responsibility.
- Coordinated shift schedules to optimise manpower utilisation.
Pharmacist trainee
Taff's Pharmacy
Scunthorpe, North Lincolnshire
2023.01 - 2023.05
- Dispensed prescriptions, ensuring accurate dosage and clear instructions.
- Ensured compliance with pharmacy laws and regulations, upholding professional standards at all times.
- Enhanced customer satisfaction by providing personalised consultations on prescription medications.
- Supported senior pharmacists in delivering effective patient care and developing treatment plans.
- Expanded product knowledge with regular study of pharmaceutical literature.
- Participated in training sessions to continually improve technical skills and knowledge base.
- Maintained clean, organised workspace to enhance workflow efficiency in pharmacy.
- Took initiative to support busy teams and complete tasks with minimal supervision.
- Updated system with current customer, payment and inventory information.
Retail sales advisor
TK Maxx
Scunthorpe, North Lincolnshire
2022.10 - 2022.12
- Achieved high customer satisfaction by leveraging product knowledge and providing attentive service.
- Identified sales opportunities to maximise profit margins while maintaining quality and service standards.
- Welcomed customers and provided responsive assistance to improve store experiences.
- Processed payments to facilitate smooth and efficient check-out for customers.
- Followed company policies whilst handling transactions, promoting professionalism and adherence to rules.
- Kept up-to-date with product features to provide accurate information.
- Conducted stock checks regularly and efficiently which ensured inventory levels were maintained adequately.
- Undertook price checks for accurate billing at counters.
Education
GCSEs -
St Lawrence Academy
Scunthorpe, North LincolnshireA-Levels -
John Leggott Sixth Form College
Scunthorpe, North LincolnshireFoundation Degree in Science - Biomedical Science
Manchester Metropolitan University
Manchester 09/2024 - 03/2025
Certificate of Higher Education - Nursing
Manchester Metropolitan University
Manchester 09/2025 -
Skills
- Customer service
- Bilingual communication
- Problem-solving
- Time management
- Workflow management
- Analytical thinking
- Judgement and decision-making
- Active listener
- Articulate communication
- Teamwork and independence
- Commitment to excellence
HOBBIES AND INTERESTS
Reading, Endurance and adventures activities, completing brain puzzling challenges, fashion,
communicating and interacting with customers, Helping people, Problem-solving, Speaking English and Bangla, Working in a team or independently, Hardworking, Managing a hectic workflow, Having moral principles and core values, Building good relationships, Being optimistic, Being an active listener, Customer and personal service skills, Articulate in speaking, Exceptional time management skills, Critical thinking, Good judgement and decision-making skills, Social perceptiveness
PERSONAL INFORMATION
- Age / Date of birth: 11/10/2005
- Nationality: British
Timeline
Call centre advisor
Angard Staffing
2025.09 - 2026.02
Area leader
McDonald's
2023.06 - 2025.08
Pharmacist trainee
Taff's Pharmacy
2023.01 - 2023.05
Retail sales advisor
TK Maxx
2022.10 - 2022.12
GCSEs -
St Lawrence Academy
A-Levels -
John Leggott Sixth Form College
Foundation Degree in Science - Biomedical Science
Manchester Metropolitan University
09/2024 - 03/2025
Certificate of Higher Education - Nursing
Manchester Metropolitan University
09/2025 -