Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Newlyn

Bromborough,Merseyside

Summary

Dynamic and results-driven professional with a strong foundation in communication proficiency, peer collaboration, and customer service. Demonstrates expertise in cash handling, data entry, and point of sale system operation, complemented by a proven track record in upselling techniques and performance management. Adept at problem-solving and leadership, with a commitment to fostering team collaboration and achieving organisational goals.

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work History

Crew member

Kfc
04.2023 - 10.2023
  • Managed inventory levels for efficient operations during peak hours.
  • Facilitated smooth flow of customers by effectively managing queues during rush hours.
  • Delivered consistent high-quality service contributing to the positive reputation of our establishment.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Offered menu recommendations based on customer preferences improving their dining experience.

Bubble Barista

Bubble CiTea
01.2023 - 10.2023
  • Collaborated with team members during busy periods improving workflow efficiency.
  • Exhibited knowledge of various bubble tea seasonal drinks for enhanced customer experience.
  • Demonstrated proficiency in operating tea machines with precision and care.
  • Provided a welcoming atmosphere to customers, promoting return visits.

Team Leader

Vue Cinemas
08.2017 - 04.2023
  • To ensure the day-to-day running of the site, playing a key part in the successful delivery of the cinema's commercial objectives.
  • Motivating and developing a high performing team, ensuring they provide an excellent customer experience whilst maximizing profit and sales.
  • Monitoring operations and liaising with working professionals regarding stock, engineering, digital media.
  • Establishing digital film schedules using Theatre Management System software, and troubleshooting.
  • Compliance with all legal requirements and company policies.
  • Supporting management teams at other regional sites.
  • Confidently addressing and resolving customer complaints.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.

Customer Assistant

Fisherman's Catch
08.2015 - 07.2017
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Ensured health and safety regulations complied within work premises at all times.
  • Handled cash and card payments with accuracy.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.

Education

Higher National Diploma - Game Development

University of Chester
Chester
09.2024 - 05.2025

Foundation Degree in Arts - Game Design

University of Wolverhampton
Wolverhampton
09.2022 - 04.2024

BTEC Level 3 - Applied Science

Heart of Worcestershire College
Redditch
09.2015 - 07.2017

GCSEs - Mathematics, English Language, Biology, Chemistry, Physics, Food Technology

Studley High School
Studley
09.2011 - 07.2015

Skills

  • Communication proficiency
  • Peer collaboration
  • Cash handling
  • Customer Service
  • Team player
  • Data Entry
  • Performance Management
  • Upselling techniques
  • Point of Sale (epos) system operation
  • Problem-solving
  • Leadership

Timeline

Higher National Diploma - Game Development

University of Chester
09.2024 - 05.2025

Crew member

Kfc
04.2023 - 10.2023

Bubble Barista

Bubble CiTea
01.2023 - 10.2023

Foundation Degree in Arts - Game Design

University of Wolverhampton
09.2022 - 04.2024

Team Leader

Vue Cinemas
08.2017 - 04.2023

BTEC Level 3 - Applied Science

Heart of Worcestershire College
09.2015 - 07.2017

Customer Assistant

Fisherman's Catch
08.2015 - 07.2017

GCSEs - Mathematics, English Language, Biology, Chemistry, Physics, Food Technology

Studley High School
09.2011 - 07.2015

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Lucy Newlyn