Lucy Mann
Havering Atte Bower
Summary
Highly organized professional with a strong ability to adapt to changing circumstances. Demonstrates excellent communication and task coordination skills, ensuring effective schedule management. Aims to improve processes and increase productivity in vibrant office atmospheres.
Proficient in executive support and office management, emphasizing the streamlining of administrative tasks. Capable of enhancing operational efficiency through effective organizational and communication skills. History of successfully managing complex schedules and coordinating meetings for senior executives.
Efficient administrative professional with demonstrated success in overseeing key operational tasks. Knowledgeable in effective resource management, scheduling, and personnel oversight to fulfill strategic objectives. Embraces technology and actively seeks opportunities for operational improvements.
Overview
25
25
years of professional experience
Work history
Executive Assistant
Barclays
Canary wharf
2015.03 - 2026.04
- To provide comprehensive secretarial and administrative support to a CFO, four Managing Directors and their teams within Product control.
- To also provide temporary cover to the CFO for BBPLC
- Extensive diary management, incl. requesting and organising meetings, conference calls, video conferences
- Effective time management
- Book meeting rooms and, if VC’s are needed, making sure the right measures are taken so that the meeting can happen
- Ensuring all calls are answered in a professional manner, messages are taken accurately and passed to the right member of the team
- Effective screening of calls and acting on information received
- Scheduling of client meetings, ensuring communicating to all involved regarding logistics etc.
- Organising internal meetings
- Tracking acceptances and declines for internal meetings and taking necessary follow up steps
- Booking travel and arranging all logistics in association with any travel
- Arranging visas where necessary
- Acting as gatekeeper for team
- Processing of all expenses both credit card and cash receipts
- Liaising both internally and externally via email and telephone with other PA’s
- Management of team distributions lists on behalf of team
- Work closely with the team regarding various business related requirements
- Working within the T&E policy ensuring guidelines are followed when booking travel etc
- Take ownership of tasks and see through to conclusion
- Team player, help other PA’s as required and buddy to cover absences
Administrator
Overbright Limited
London
2013.02 - 2015.03
- Supported administrative functions for a team of 10 including 7 IT consultants. Facilitated communication between teams to boost collaboration and efficiency. Assisted in implementing documentation practices that enhanced operational workflows.
- Leverage Salesforce.com to enhance client interactions and optimise sales processes.
- Oversaw monthly invoice processing to ensure timely payments and enhance operational efficiency.
- Executed timely updates of timesheets to enhance payroll processing efficiency.
- Optimised weekly processing of expenses through Salesforce to enhance operational efficiency.
- Coordinated calendars for multiple individuals to maximise time efficiency and enhance overall productivity.
- Cultivate opportunities within salesforce.com to enhance business growth and strengthen client relationships.
- Facilitated phone calls for the company to cultivate positive customer interactions and support.
- Facilitated travel and accommodation arrangements to optimise employee efficiency and comfort during business trips.
- Executed complete purchase orders to enhance operational efficiency.
- Facilitated acquisition of innovative products and services to drive business growth and address customer needs.
Team Assistant
HSBC
Canary wharf
2012.10 - 2013.02
- Facilitated comprehensive secretarial and administrative support for a team of 40, including three managing directors and ten directors, to enhance operational efficiency on the trading floor.
- Coordinated global meetings across multiple time zones, ensuring efficient scheduling and resource management.
- Facilitated strategic decision-making by coordinating senior stakeholder meetings across global locations.
- Assisted in handling incoming enquiries and resolving issues as they occurred. Supported processes for ensuring effective management of enquiries. Facilitated communication among stakeholders for prompt responses.
- Facilitated effective communication between management team and staff regarding ongoing matters and executed administrative tasks with precision.
- Coordinated domestic and international travel in alignment with in-house policies and procedures, ensuring compliance and efficiency.
- Oversaw completion of expense reports and resolved corporate card issues to uphold financial accuracy and compliance.
- Oversaw administration to optimise system performance and enhance security.
- Optimised floor coordination and developed organisational charts to enhance operational efficiency.
- Oversaw phone call management to ensure direct resolution or strategic delegation to appropriate business sectors.
EA
Barclays Wealth
Canary Wharf
2011.12 - 2012.10
- Facilitated comprehensive secretarial and administrative support for managing director and four directors within IPB Brokerage & Product Technology, ensuring seamless operational efficiency.
- Coordinated and managed diaries for internal and external global meetings, ensuring seamless scheduling and communication.
- Coordinated senior stakeholder meetings globally to enhance strategic alignment and decision-making.
- Assisted in managing incoming enquiries by raising issues and resolving them as needed. Supported the team in addressing customer queries effectively. Contributed to the smooth handling of customer communications and issues.
- Collaborated with management team and staff to address a diverse range of ongoing matters and executed administrative tasks as required.
- Coordinated domestic and international travel arrangements by adhering to in-house policies and procedures.
- Manage expense submissions, ensuring timely and accurate processing. Support teams in resolving corporate card issues and queries. Assist in maintaining records for financial audits.
- Administer IT systems to ensure optimal performance and security.
- Facilitated approval of team travel requests. Supported processing of timesheets for payroll accuracy. Assisted in managing internal hiring procedures.
- Coordinated floor moves and developed organisational charts to optimise operational efficiency.
- Oversaw all phone calls, taking necessary actions personally or directing to appropriate business areas as required.
Personal Assistant
Icap
London
2011.11 - 2012.01
- Looking after Michael Spencer, CEO of Icap.
Personal Assistant
TT International
London
2006.01 - 2011.01
- Supported team of 12 colleagues, including 4 partners and 8 fund managers. Assisted in managing European and Asian fund operations. Facilitated cooperation among diverse roles to achieve shared objectives.
- Coordinated meetings via phone and email to enhance communication and collaboration among team members.
- Organised diaries within Outlook to optimise scheduling and enhance time management.
- Facilitated team operations during maternity leave by coordinating cover arrangements and maintaining workflow continuity.
- Coordinated booking of meeting rooms to maximise space efficiency.
- Oversaw monthly sorting and processing of corporate American Express transactions.
- Coordinated travel and accommodation arrangements for team members to optimise logistics and enhance overall efficiency.
- Coordinated travel logistics for meetings during business trips and conferences.
- Facilitated efficient office desk movements across multiple departments to optimise workflow and enhance collaboration.
- Facilitated currency arrangements to optimise financial operations.
- Optimised input processes for Excel spreadsheets to enhance user-friendliness for diverse stakeholders.
- Developed impactful PowerPoint presentations for internal and external meetings to convey strategic insights and key initiatives.
- Managed opening and distribution of incoming post within department.
- Facilitated creation of a comprehensive holiday spreadsheet in Excel for enhanced team-wide accessibility.
- Conducted thorough research on potential investment opportunities to enhance strategic decision-making.
- Facilitated communication among diverse cultural groups across extensive geographic regions.
Administrator
Fidelity Investments
London
2002.01 - 2006.01
- Assisted with ordering and purchasing books and subscriptions for company using internet and telephone. Sorted and processed invoices for timely payments. Supported booking arrangements using Outlook and hospitality suite. Managed filing of information in infopod to maintain organisation. Inputted data into Excel spreadsheets for team use, improving usability. Opened and distributed incoming post within department. Arranged travel and currency for colleagues as needed.
Secretary
The Van Centre, Chingford
Chingford
2001.06 - 2001.08
- Administered office operations at Van Centre Chingford, ensuring efficient workflow and communication.
- Assisted with filing and maintaining IT support tasks. Helped process invoices and manage stocktaking activities. Supported website updates and engaged in customer liaison efforts. Coordinated diary management and handled customer bookings. Facilitated ordering of parts and conducted telephone work.
Work experience
Shell International
London
2001.01 - 2001.01
- Contributed to Shell International's operations by actively engaging in various projects to enhance industry knowledge and skills.
- Assisted in accurate minute taking during meetings to maintain record integrity. Supported data input on company website to improve information accessibility. Helped manage data entry into spreadsheets for efficient meeting preparation. Participated in workshops to enhance understanding of company operations.
Education
GNVQ Advanced - Information Technology
Epping forest college
EppingSkills
- High-Level confidentiality
- Resourcefulness in crisis
- Time management mastery
- Microsoft Office Suite
- Executive support
- Diary management
- Document preparation
- Clear communication
- Travel arrangements
- Stress resilience
- Time efficiency
- Resilience under pressure
- Organisational awareness
- Proactivity
- Communication proficiency
- Schedule management
- Microsoft Office
- Appointment setting
- Self-motivation
- Positive attitude
- Active listening
- Event coordination
- Proactive approach
Timeline
Executive Assistant
Barclays
2015.03 - 2026.04
Administrator
Overbright Limited
2013.02 - 2015.03
Team Assistant
HSBC
2012.10 - 2013.02
EA
Barclays Wealth
2011.12 - 2012.10
Personal Assistant
Icap
2011.11 - 2012.01
Personal Assistant
TT International
2006.01 - 2011.01
Administrator
Fidelity Investments
2002.01 - 2006.01
Secretary
The Van Centre, Chingford
2001.06 - 2001.08
Work experience
Shell International
2001.01 - 2001.01
GNVQ Advanced - Information Technology
Epping forest college