Lucy Kane
Southampton,Hampshire
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Assistant
Sainsbury's
Southampton, Hampshire
06.2016 - 09.2022
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Hairdresser
De Gruchy's
Jersey, Channel Islands
06.2009 - 09.2013
- Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
- Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
- Offered style catalogues and magazines showcasing hair style options.
- Supervised staff performance in absence of management, maintaining faultless salon services.
- Answered [Number]+ phone calls daily to schedule appointments and advise on service options.
- Promoted and sold additional services and products, increasing salon revenue.
- Managed appointments and schedules to smooth workflow.
- Purchased supplies to maintain full stock and inventory.
Education
NVQ Level 2 - Hairdressing
Highlands College
Jersey, Channel Islands 09/2009 - 05/2011
GCSEs - Maths - D , English - D , Science - E , Art - C , Graphic Design - C , Child Development - D
Cantell School
Southampton 09.1997 - 07.2001
Skills
- Stockroom procedures
- Customer relations
- Stock management
- Inbound and outbound calling
- Complaint resolution
- Till counting
- Cash Handling
- Stocking and replenishing
Timeline
Customer Service Assistant
Sainsbury's
06.2016 - 09.2022
Hairdresser
De Gruchy's
06.2009 - 09.2013
GCSEs - Maths - D , English - D , Science - E , Art - C , Graphic Design - C , Child Development - D
Cantell School
09.1997 - 07.2001
NVQ Level 2 - Hairdressing
Highlands College
09/2009 - 05/2011
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