Summary
Brings over 10 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success. Responsible and dedicated with proven multitasking and organisational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders. Proactively manages shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work history
Customer Service Assistant
Star Express
London
08.2016 - 11.2020
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
sales assitant
Mega Phone City
London
02.2010 - 05.2016
- Qualified customer needs to provide tailored product advice.
- Memorised product range details to provide informed customer service.
- Resolved disputes with patience and professionalism to promote repeat business.
- Replenished stock proactively to maximise sales opportunities.
- Greeted customers promptly and professionally for improved service.
- Upsold additional products to increase average transaction values.
- Maintained exceptional store standards through regular cleaning.
Education
NVQ Level 2 - maths
09.2014 - 06.2015
NVQ Level 1 - english
09.2014 - 06.2015
Skills
- Customer relations
- Stock management
- Stockroom procedures
- Documentation and reporting
- Cash Handling
- Till counting
- Money handling abilities
- Stocking and replenishing
- Retail store support
- Order fulfillment
- Sales expertise
- Recordkeeping strengths
- Warehousing functions
Languages
English
Fluent
pashto
Fluent
Urdu
Advanced
Timeline
Customer Service Assistant - Star Express
08.2016 - 11.2020
Newham Training and Education Centre - NVQ Level 2, maths
09.2014 - 06.2015
Newham College - NVQ Level 1, english
09.2014 - 06.2015
sales assitant - Mega Phone City
02.2010 - 05.2016
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