Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Dixitkumar Patel

chester,Cheshire

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Customer service assistant

Guru Trading LTD.
Holywell, Flintshire
03.2023 - Current
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Production operative

Oscar Mayers Ltd.
Wrexham, Wrexham
08.2022 - 02.2023
  • Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
  • Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
  • Maintained clean workstation to comply with safety guidelines and protocols.
  • Performed cleaning activities across site to maintain safety and compliance.
  • Carried out picking and packing to production requirements, maintaining department dispatch speed.
  • Understood assembly instructions for range of products.
  • Accurately labelled and packaged items.
  • Covered shift breaks and other production areas to minimise disruptions.
  • Collaborated effectively with production teams to maintain excellent productivity and performance standards.

Education

Master of Science - Cyber Security

Wrexham Glyndwr University
Plas Coch
06.2022 -

Bachelor of Science - Computer Science

Sardar Patel University
Anand
09.2017 - 05.2020

Certificate of Higher Education - Science(Maths)

RPTP School of Science
Anand
06.2015 - 04.2017

Skills

  • Customer relations
  • Quality Control
  • Shipping and receiving
  • Stockroom procedures
  • Stock management
  • Documentation and reporting
  • Technical Support
  • Till counting
  • Cash Handling
  • Complaint resolution
  • Stocking and replenishing
  • Retail store support
  • Money handling abilities
  • Order fulfillment

Languages

English
Upper intermediate
Gujarati
Native
Hindi
Fluent

Timeline

Customer service assistant

Guru Trading LTD.
03.2023 - Current

Production operative

Oscar Mayers Ltd.
08.2022 - 02.2023

Master of Science - Cyber Security

Wrexham Glyndwr University
06.2022 -

Bachelor of Science - Computer Science

Sardar Patel University
09.2017 - 05.2020

Certificate of Higher Education - Science(Maths)

RPTP School of Science
06.2015 - 04.2017

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Dixitkumar Patel