Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Patience Chidera Mberi-Ndukwe

Hyde,Tameside

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work history

Customer Service Assistant

Marvgallup Travels and Tour
Manchester, Greater manchester
04.2023 - 07.2023
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Sales Assistant

Superdrug
Manchester
01.2023 - 03.2023
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.

Sales Assistant

Aldi
leeds , west Yorkshire
05.2022 - 08.2022
  • Informed customers regarding promos and warranty services to increase sales.
  • Participated in staff meetings to develop strategies in selling.
  • Adhered to company procedures and guidelines to maintain compliance.
  • Monitored and reported suspicious activity to security officer to avoid theft.

Receptionist

Garden of Eden Hospital
lagos, Nigeria
09.2021 - 12.2021
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Reduced waiting times through effective time and resource management.

Education

A-Levels -

INTO Manchester
Greater Manchester
09/2022 - 06/2023

Skills

  • Stockroom procedures
  • High-value project management
  • Documentation and reporting
  • Complaint resolution
  • Inbound and outbound calling
  • Cash Handling
  • Till counting
  • Active selling
  • EPOS knowledge
  • Customer assistance
  • Product expertise
  • Excellent timekeeping
  • Multi-line telephone skills
  • Attention to detail
  • Envoy
  • Customer service
  • RingCentral

Languages

English
Advanced

Timeline

Customer Service Assistant

Marvgallup Travels and Tour
04.2023 - 07.2023

Sales Assistant

Superdrug
01.2023 - 03.2023

Sales Assistant

Aldi
05.2022 - 08.2022

Receptionist

Garden of Eden Hospital
09.2021 - 12.2021

A-Levels -

INTO Manchester
09/2022 - 06/2023
Patience Chidera Mberi-Ndukwe