LUCY HARTSHORN
Oxford,Oxfordshire
Summary
I am a dedicated professional with a strong background in customer service and team work. Proficient in till operating, cash handling, and supervising, ensuring efficient and accurate transactions. Excellent IT skills and communication abilities enhance the ability to provide attentive and helpful service. I am an energetic employee well-versed in strong communication and organisation skills. I seek solutions to problems and apply extensive analytical knowledge to findings. I am adept at multitasking, leading group discussions and managing projects.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Barista Maestro
Costa Coffee
02.2024 - 03.2025
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Promoted seasonal beverages effectively increasing their uptake.
- Collaborated with team members during busy periods improving workflow efficiency.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of the café area whilst preparing orders.
Bookseller
Waterstone's Oxford
07.2023 - 02.2024
- Demonstrated strong knowledge of different literary genres to guide customer selections.
- Processed online orders promptly for speedy customer delivery.
- Provided excellent service to customers with a friendly and approachable demeanour.
- Managed inventory system to prevent stock shortages or overstocks.
- Handled return and exchange requests professionally, adhering to company policies.
- Participated in book fairs, promoting our store's wide selection of books.
- Maintained cleanliness and orderliness of the bookstore for an inviting ambience.
Retail Assistant
Primark
02.2023 - 07.2023
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Delivered excellent customer service by answering queries and providing product information.
- Provided coverage during peak times to manage customer flow effectively.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Managed inventory for streamlined store operations.
- Maintained clean shop floor, promoting a welcoming environment.
Food Services Assistant
Sainsburys
Pontypridd
05.2022 - 09.2022
- Contributed to team efficiency, performing multiple tasks simultaneously.
- Prepared basic dishes under supervision leading to faster meal services.
- Assisted chefs in the preparation of meals for smoother kitchen operations.
- Enhanced customer satisfaction by providing exceptional service and timely food preparation.
- Performed cashier duties efficiently when required, resulting in smooth transaction process.
Marketing Researcher Assistant/ Recruitment Assistant
Rowanvale Books
09.2022 - 09.2023
- Used observations from field work, informed future marketing strategies.
- Explored emerging markets for expansion possibilities.
- Evaluated effectiveness of company's current marketing initiatives using various analytical tools.
- Prepared detailed presentations, facilitated decision-making process within the marketing department.
- Analysed customer behaviour for better targeted marketing campaigns.
- Kept abreast of latest industry developments for incorporation into research projects.
Clothing Assistant
Sainsburys
Weston super Mare
10.2019 - 01.2021
- Kept up-to-date with latest fashion trends for informed recommendations to customers.
- Handled cash transactions accurately, maintaining trust and integrity of business operations.
- Sorted incoming shipments swiftly, minimising downtime during restocking activities.
- Managed till point effectively during busy periods to reduce waiting time for customers.
- Maintained cleanliness of store, resulting in a pleasant shopping environment.
Marketing Assistant
Automation Ninja
Weston super Mare
12.2019 - 05.2020
- Delivered accurate marketing collateral, ensuring consistent brand messaging.
- Analysed sales data, contributing towards improved product positioning strategies.
- Prepared detailed market research reports, aiding strategic planning.
Kitchen/Food Prep Assistant
The Food Den
Weston super Mare
07.2018 - 04.2019
- Cleaned and sanitised work areas for improved hygiene standards.
- Washed, peeled and chopped vegetables for use in food preparation improving chef productivity levels.
- Handled food deliveries, securing proper storage.
- Helped accomplish streamlined service by quick retrieval of supplies from storage areas.
Learning Support Assistant
Mary Elton Primary School
Clevedon
06.2017 - 06.2017
- Work experience for a week.
- Facilitated group activities to enhance interactive learning experience.
- Supporting reception year children in classrooms and taking instructions from the teachers.
- Supported children with special educational needs, promoting inclusivity within the school environment.
- I reported back to the teachers with the children's progress and safeguarding concerns.
Education
MA Degree - English Literature
Oxford Brookes University
09.2023 - 09.2024
Bachelor of Arts - English
University of South Wales
09.2020 - 05.2023
UAL Extended Diploma - Media Production
Weston College
GCSEs - undefined
Worle Community School
Skills
- Customer Service
- Till Operating
- Excellent IT Skills
- Cash Handling
- Team Work
- Attentive and Helpful
- Excellent Communication
- Supervising
Affiliations
- Crochet
- Reading
- Running
Timeline
Barista Maestro
Costa Coffee
02.2024 - 03.2025
MA Degree - English Literature
Oxford Brookes University
09.2023 - 09.2024
Bookseller
Waterstone's Oxford
07.2023 - 02.2024
Retail Assistant
Primark
02.2023 - 07.2023
Marketing Researcher Assistant/ Recruitment Assistant
Rowanvale Books
09.2022 - 09.2023
Food Services Assistant
Sainsburys
05.2022 - 09.2022
Bachelor of Arts - English
University of South Wales
09.2020 - 05.2023
Marketing Assistant
Automation Ninja
12.2019 - 05.2020
Clothing Assistant
Sainsburys
10.2019 - 01.2021
Kitchen/Food Prep Assistant
The Food Den
07.2018 - 04.2019
Learning Support Assistant
Mary Elton Primary School
06.2017 - 06.2017
UAL Extended Diploma - Media Production
Weston College
GCSEs - undefined
Worle Community School
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