Annmaria Vazhappilly
Nottingham,Nottinghamshire
Summary
Versatile professional with expertise in customer service, team collaboration, and problem resolution, complemented by strong communication skills and precision under pressure. Demonstrates proficiency in food safety compliance, allergen awareness, and quality control standards while excelling in multitasking efficiency and work pace adaptability. Adept at cash handling, sales support, and hospitality, with leadership potential to drive team success. Committed to delivering exceptional service and maintaining high standards in dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Barista Maestro
Costa
Nottingham, Nottinghamshire
06.2026 - Current
- Demonstrated proficiency in operating espresso machines with precision and care.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Promoted seasonal beverages effectively increasing their uptake.
- Streamlined order taking process, reducing wait times for customers' convenience.
Crew Member
McDonald's
Poole, Dorset
06.2025 - 06.2026
- Delivered fast, accurate service for positive customer experience.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
- Implemented time-management skills to handle multiple tasks efficiently during busy periods.
Waitress
NiHao restaurant
07.2023 - 12.2024
- I was an all-rounder waitress, completing various duties.
- Experience in opening the restaurant before opening times, ensuring everything is set up in order before the restaurant opens in the evening, this included cleaning the seating area, bar area, make sure that all the tables were set up with all the culture polished and placed on the table.
- Welcomed and greeted customers when they walk in, seating them.
- Taking orders at the table as well as on the phone for takeaway.
- Ensured that all customers were happy with their meals.
- Taking payments both online transaction and cash.
- I had the duties of cleaning the restaurant before closing hour, this included cleaning the toilets, mopping the floor as well as taking the bins out.
Education
A level psychology -
Brockenhurst college
HampshireA level sociology -
Brockenhurst college
HampshireWJEC Level 3 Criminology -
Brockenhurst college
HampshireSt. Edward’s school - Grades achieved: Maths -4, English Literature -5, English Language – 5, Double science – 5,5, Religious Education – 6, Geography – 5, Business - 5, Physical education – Merit
St. Edward’s school
Poole, BH15 3HYDr. Raju Davis International school -
Dr. Raju Davis International school
Mala, Kerala, IndiaBachelor of Arts - Law
Nottingham Trent University
Nottingham 09.2025 -
Skills
- Customer service
- Team collaboration
- Problem resolution
- Time management
- Food safety compliance
- Sales support
- Communication skills
- Cash handling
- Flexibility
- Multitasking efficiency
- Hospitality and customer service
- Precision under pressure
- Work pace adaptability
- Leadership potential
- Allergen awareness
- Quality control standards
Certification
- DofE Bronze level, 2023
- Spring Pod – law course (euthanasia), 2023
Languages
Malayalam
Personal Information
Hobbies and Interests
- Creative arts such as painting, landscapes
- Baking cakes as orders for friends and families
- Hanging out with friends, exploring new cities, and attending concerts
- going on walks by the seaside.
- pottery painting.
- swimming.
- just spending time around family and friends
Languages
6,C2
Career goals
- Finish my law degree, then start the solictor qualifying route.
Timeline
Barista Maestro
Costa
06.2026 - Current
Bachelor of Arts - Law
Nottingham Trent University
09.2025 -
Crew Member
McDonald's
06.2025 - 06.2026
Waitress
NiHao restaurant
07.2023 - 12.2024
A level sociology -
Brockenhurst college
WJEC Level 3 Criminology -
Brockenhurst college
St. Edward’s school - Grades achieved: Maths -4, English Literature -5, English Language – 5, Double science – 5,5, Religious Education – 6, Geography – 5, Business - 5, Physical education – Merit
St. Edward’s school
Dr. Raju Davis International school -
Dr. Raju Davis International school
A level psychology -
Brockenhurst college