Melissa Candler
Watton,Norfolk
Summary
Dedicated professional with extensive experience in cash handling and register operations, demonstrating excellent communication skills over four years. Proven expertise in financial management and adept at maintaining barista equipment, ensuring efficient work pace and beverage presentation. Skilled in food safety regulations, handling customer complaints, and providing personal care as a Care Assistant. Committed to delivering high-quality home care services while adhering to dietary restrictions and maintaining cleanliness.
Overview
9
9
years of professional experience
Work history
Barista Maestro
ACCA
Thetford
03.2022 - 01.2026
- Supervisor, money, cashing up, opening/closing the store, making drinks/food up to brand standard
- Maintained cleanliness of the café area whilst preparing orders.
- Assisted in inventory control measures for effective stock management.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
Duty Manager
Iceland Foods Ltd
Thetford
05.2020 - 03.2022
- Online picker, stock shelves, Clean, till shifts
- Cash up, close and open the store
- Handled complaints professionally, leading to improved customer retention rates.
- Handled cash transactions accurately for financial integrity.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
Support worker full time
MENCAP
Thetford
02.2019 - 03.2020
- I support people with learning disabilities with their day to day tasks. Such as; cleaning, cooking, manual handling, medication, money, personal care.
Stock control, customer service, cleaning, HSE trained
Esso Garage Fison Way
09.2017 - 02.2019
- Dealt with customer complaints, money handling, Worked on till serving customers and handling money.
- Stocked shelves, stock check.
Waitress/Chef
Tall orders
05.2017 - 09.2017
- Cooking meals, serving customers, waitressing
Youth Cafe Kitchen Staff
Ricky Aylott Abbey Estate community centre
09.2016 - 03.2017
- Resolved all customer complaints in a professional manner whilst prioritising customer satisfaction.
- Served customers, handled money.
- Worked within the kitchen preparing and cooking food and meals.
Education
GCSE - Passed in GCSEs, C or above, including maths and english
The Thetford Academy
ThetfordSkills
- Cash (4 years)
- Cash register (4 years)
- Excellent communication skills (4 years)
- Financial Management (2 years)
- Care Assistant (1 year)
- Care Giver
- Personal Care
- Home Care
- Cleaning (3 years)
- Knowledge of dietary restrictions
- Barista equipment maintenance
- Efficient work pace
- Beverage presentation
- Food safety regulations
- Handling customer complaints
References
References available upon request.
Timeline
Barista Maestro
ACCA
03.2022 - 01.2026
Duty Manager
Iceland Foods Ltd
05.2020 - 03.2022
Support worker full time
MENCAP
02.2019 - 03.2020
Stock control, customer service, cleaning, HSE trained
Esso Garage Fison Way
09.2017 - 02.2019
Waitress/Chef
Tall orders
05.2017 - 09.2017
Youth Cafe Kitchen Staff
Ricky Aylott Abbey Estate community centre
09.2016 - 03.2017
GCSE - Passed in GCSEs, C or above, including maths and english
The Thetford Academy