Lucia Osman
London
Summary
Detail oriented and dependable professional with 7 years’ experience in real estate, specialising in client service, diary management, document preparation, and operational coordination. Accustomed to working in high-pressure settings, managing competing priorities, and maintaining strong professional relationships. Looking to transition into a Personal Assistant or administrative position where I can leverage my strong organisational skills, discretion, and ability to streamline processes to support executives and teams effectively.
Overview
9
9
years of professional experience
Work history
Sales Negotiator
Kinleigh Folkard & Hayward
Clapham, Lambeth
01.2023 - 03.2026
- Organised and maintained diary schedules for efficient time management. Assisted in coordinating appointments and meetings effectively. Supported team members by providing timely reminders for important events.
- Collaborated effectively with the legal department during contracts finalisation stages, ensuring compliance with regulations and laws.
- Maintained detailed records of all transactions, aiding smooth audits and reviews.
- Maintained regular contact with vendors, providing updates on sales chain developments to guarantee excellent relationships and generate repeat business opportunities.
- Achieve sales targets through constant follow ups and effective negotiation strategies.
- Fostered long term relationships with clients, resulting in repeat business growth.
Sales Negotiator
Barnard Marcus
Sanderstead, Croydon
10.2019 - 12.2022
- Engaged with buyers and sellers to understand and address their needs, contributing to increased customer satisfaction through tailored solutions.
- Coordinated with other team members to achieve collective sales objectives.
- Maintained regular contact with vendors, providing updates on their sale & purchase to guarantee excellent relationships and generate repeat business opportunities.
- Received, recorded and presented offers to vendors, confirming all offers in writing for traceability.
- Negotiated and closed sales to secure profitable deals and contracts.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Streamlined diary management processes to maximise efficiency in property viewings and valuations. Achieved timely communication with solicitors, ensuring seamless tracking of sales progress. Improved client experience through effective scheduling and proactive follow-up.
Sales executive
Waitrose & Partners
Oxted, Surrey
01.2017 - 09.2019
- Participated in weekly team meetings, offering constructive feedback and ideas.
- Enhanced customer satisfaction by providing exceptional service at the checkouts and throughout the shop floor.
- Handled stock replenishment, ensuring shelves remained tidy and well stocked.
- Provided product knowledge to customers for informed purchasing decisions.
- Trained new staff members on store procedures and policies for effective induction process.
- Performed cash handling securely reducing risk of thefts or financial discrepancies.
- Resolving any customer complaints effectively, promoting positive brand image.
Education
A Levels -
St. Philomena's High School
Carshalton, Sutton 09/2017 - 06/2019
GCSEs -
St Philomenas High School
Carshalton, Sutton 09/2012 - 06/2017
Skills
- Client relationship management
- Strong written & verbal communication
- Stakeholder communication
- Contract & compliance documentation
- Invoicing & basic finance support
- Handling confidential information
- Managing multiple deadlines
- Coordinating with third parties (Solicitors, buyers, sellers & contractors)
- Property listing administration
- CRM system management (Reapit)
- Zoom / Teams
- Microsoft Office (Word, Excel, Outlook, PowerPoint, Photoshop)
- Multitasking in fast-paced environments
- Strong telephone etiquette
- Marketing coordination
- Problem-solving & conflict resolution
- Exceptional organisation
- Attention to detail
- Time management
- Ability to prioritise
- Professional communication
- Discretion & confidentiality
- Proactive approach
- Adaptability
- Calm under pressure
- Prioritising workload
- Diary & calendar management
- Email & inbox management
- Supporting senior managers or executives
Timeline
Sales Negotiator
Kinleigh Folkard & Hayward
01.2023 - 03.2026
Sales Negotiator
Barnard Marcus
10.2019 - 12.2022
Sales executive
Waitrose & Partners
01.2017 - 09.2019
A Levels -
St. Philomena's High School
09/2017 - 06/2019
GCSEs -
St Philomenas High School
09/2012 - 06/2017