Lucas Richards
Seaview,Isle of Wight
Summary
Friendly and motivated professional with strong interpersonal and communication skills. Demonstrates excellent teamwork and customer service abilities. Poised to enhance customer satisfaction and contribute to positive dining experience.
Personable and driven, bringing strong communication and customer service skills. Demonstrates proficiency in sales strategies and inventory management. Aiming to enhance sales and customer satisfaction, contributing to business growth.
Reliable problem-solver seeking to transition into Security Installer role. Proficient in technical troubleshooting and customer service. Aims to enhance security measures and ensure client safety through meticulous installations.
Overview
2
2
years of professional experience
Work history
Cabin crew member
Hovertravel Ltd
Ryde, Isle of Wight
2024.02 - 2024.10
- Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
- Created a welcoming atmosphere through friendly interactions with passengers.
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
- Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
Customer service practitioner
Hovertravel Ltd
Ryde, Isle of Wight
2023.04 - 2024.02
- Facilitated timely resolutions to complaints, boosted overall customer experience.
- Addressed customer queries promptly for enhanced trust and loyalty.
- Increased customer satisfaction by handling, resolving complaints effectively.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Waiter
Seaview Hotel
Seaview, Isle of Wight
2023.06 - 2023.09
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Assisted in food preparation, resulting in timely service delivery.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Practiced healthy and safety measures to comply with regulations.
Education
GCSEs - Customer service
HTP Apprenticeship college
Newport12.2023
GCSEs - English
HTP Apprenticeship college
Newport12.2023
GCSEs - Mathematics
HTP Apprenticeship college
Newport12.2023
Skills
- Adaptability to time changes
- Punctuality and reliability
- Ticketing system knowledge
- Maintaining professional appearance
- Stress tolerance capacity
- Announcement scripting
- Customer Service
- Multitasking efficiency
- Health and Safety Compliance
- Computer literacy
- Safety monitoring
Training
- Trained in customer service and satisfaction
- STCW95 trained firefighter
- STCW95 trained first aid
- STCW95 trained sea survivalist
- GDPR management
Timeline
Cabin crew member
Hovertravel Ltd
2024.02 - 2024.10
Waiter
Seaview Hotel
2023.06 - 2023.09
Customer service practitioner
Hovertravel Ltd
2023.04 - 2024.02
GCSEs - Customer service
HTP Apprenticeship college
GCSEs - English
HTP Apprenticeship college
GCSEs - Mathematics
HTP Apprenticeship college