Muzammil Mangal
London,United Kingdom
Summary
Dynamic and multilingual professional with expertise in security and door supervision, complemented by strong customer service skills. Demonstrates exceptional calm under pressure, effective problem-solving abilities, and outstanding communication skills. Proven track record in public speaking, team building, and leadership, aiming to leverage these competencies in a challenging role that fosters growth and development.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Retail security officer
FGH
London, England
2024.11 - Current
- Provided excellent customer service and sales support
- Assisted customers with product selection and purchases
- Handled transactions and stock replenishment
- Various Dates
- Monitored premises for suspicious behaviour and potential theft incidents.
- Conducted regular patrols to ensure safety and security of all areas.
- Assisted in training new staff members on security protocols and procedures.
- Implemented security measures to deter shoplifting and enhance customer safety.
- Engaged with customers to foster a safe and welcoming shopping environment.
- Provided excellent customer service whilst carrying out security duties.
street patrolling
FGH
London, England
2025.01 - Current
- Patrolled designated areas to ensure safety and security of community members.
- Maintained vigilance to identify and report suspicious activities or incidents.
- Collaborated with local authorities to respond to emergencies and assist in investigations.
- Provided assistance to citizens in need, offering directions and support during events.
- Conducted regular inspections of public spaces to deter vandalism and promote safety.
- Documented incidents and prepared reports for further review and action.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
Security Officer
FGH Security Company
London
2024.11 - 2025.11
- SIA-trained and licensed security officer
- Access control and crowd management
- Safety checks and incident reporting
- Provided excellent customer service to visitors while maintaining security standards.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
Medical Lab Supervisor
Mushfiq Rashid Ltd
Kabul
2013.06 - 2023.06
- Customer service
- Stock control
- Fostered strong relationships with clinicians to improve communication and collaboration.
- Managed team of technicians, fostering a collaborative work environment.
Education
Diploma of Higher Education - Radiography
Distance Learning Center
London 2024.09 - 2025.07
GCSEs -
Mazahirul uloom
London 2023.09 - 2024.06
Skills
- Security/door supervision
- Customer service
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Leadership
- Multilingual
ADDITIONAL INFORMATION
Main languages
English
Pashto
Farsi
Timeline
street patrolling
FGH
2025.01 - Current
Retail security officer
FGH
2024.11 - Current
Security Officer
FGH Security Company
2024.11 - 2025.11
Diploma of Higher Education - Radiography
Distance Learning Center
2024.09 - 2025.07
GCSEs -
Mazahirul uloom
2023.09 - 2024.06
Medical Lab Supervisor
Mushfiq Rashid Ltd
2013.06 - 2023.06