Louise Stockton Rogers
Stockton-on-Tees,Cleveland
Summary
Results-driven professional with expertise in quality assurance implementation, multisite operations, and business development. Demonstrates proficiency in product launch strategies, change leadership, and profit and loss management, ensuring sustainable growth and operational excellence. Skilled in stakeholder management, staff recruitment, employee training, and business continuity planning to foster organisational resilience. Adept at implementing continuous improvement initiatives and marketing strategies to optimise performance and drive profitability. Committed to leveraging a dynamic skill set to achieve impactful business outcomes while maintaining a focus on innovation and efficiency.
Overview
19
19
years of professional experience
34
34
years of post-secondary education
1
1
Certification
Work history
Regional Operations Manager
Churchill Group
Yorkshire, North East and Lincolnshire Region
2013.01 - Current
- 4 promotions over the period of employment, growth opportunities within the business. Account Manager, Senior Account Manager, Key Account Manager, Regional Operations Manager. Business growth from 80 million to 340 million.
- Conducted regular performance reviews, promoting continuous improvements within the team.
- Influenced revenue growth through innovative sales strategies and tactics.
- Devised strategic business plans and ensured their successful execution.
- Streamlined operational processes for increased efficiency.
- Ensured compliance with industry regulations whilst maintaining operational excellence.
- Led process improvement initiatives, resulting in heightened productivity levels.
- Optimised resource allocation towards maximising productivity and profitability.
- Implemented effective risk management strategies to mitigate potential issues.
- Handled escalated customer complaints swiftly and professionally.
- Fostered positive relationships with key stakeholders, enhancing business partnerships.
- Ensured smooth supply chain operations by fostering strong vendor relationships.
- Facilitated training programmes for staff development and growth.
- Maintained health and safety standards across all regional branches.
- Promoted a culture of high performance and continuous improvement that values learning and commitment to quality.
- Oversaw budget allocation, ensuring cost-effective operations across regions.
- Ensured seamless transition during mergers and acquisitions by managing change effectively.
- Managed regional teams to ensure alignment with company objectives.
- Coordinated cross-functional team collaborations for project completion on schedule.
- Achieved consistent customer satisfaction by implementing quality control measures.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Represented organisations at seminars, conferences and business events.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Organised financial and operational data to help with yearly budgeting and planning.
- Controlled resources by department or project and tracked use in [Software].
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Created classification systems to manage archives.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Led and managed administrative staff to maintain smooth daily operations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Designed and implemented training to further develop staff based on business goals.
- Established clear budgets and cost controls strategies to meet objectives.
- Streamlined processes to improve and optimise office operations.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Developed organisational policies for administrative oversight and internal controls.
- Planned revenue generation strategies designed for growth.
- Drafted procedural statements and guidelines for company-wide use.
Hairdressing, Beauty, Aesthetics Practitioner
Self Employed (Declared Hobby in spare time)
Stockton-on-Tees
2007.01 - Current
- Please note this is a declared hobby and full compliance must be met to deliver my hobby in my spare time. This hobby is to keep my skills and must be registered as a business even though done in spare time on a weekend for friends, family etc.
- Excellent customer service skills.
- Demonstrated excellent clinical skills in a variety of settings enhancing professional competence and versatility.
- Kept abreast of latest industry trends by attending relevant training courses and seminars.
- Ensuring all compliance and legislation met and ensuring professional, registered service and client care.
- Clinic Hygiene standards met and full compliance record keeping.
Team Leader (Logistics Coordinator)
Sabic
Redcar, Redcar and Cleveland
2008.09 - 2012.09
- Working across Europe sharing best practice and training colleagues.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Introduced innovative solutions which maximised output without compromising quality.
- Increased team cohesion by implementing regular feedback sessions.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Streamlined workflow for a more efficient process.
- Encouraged open communication, fostering a positive work culture.
- Monitored daily operations whilst reducing operational cost significantly.
PA to Station Manager
Durham Tees Valley Airport
Darlington
2007.08 - 2008.09
- Drafted correspondence, enhancing corporate image.
- Coordinated travel arrangements, resulting in smooth business trips.
- Increased operational efficiency through meticulous record keeping.
- Streamlined office processes to increase efficiency.
- Assisted in event planning, leading to successful corporate gatherings.
- Facilitated smooth office operations by maintaining office supplies inventory.
- Ensured timely responses to emails to enhance communication flow.
- Created detailed reports for informed decision-making.
- Optimised time management by creating effective work schedules.
Education
NVQ Level 3 - Hairdressing and Beauty
Middlesbrough College
Middlesbrough 1998.09 - 2022.07
RSA 1, RSA 2, RSA 3, Clate 1, 2 and 3 - RSA 1, RSA 2, RSA 3, Clate 1, 2 and 3
Middlesbrough College
Middlesbrough 1998.09 - 2002.07
NVQ Level 3 - NVQ Level 3 Business Management
Middlesbrough College
Middlesbrough 2000.07 - 2002.09
NVQ Level 3 - NVQ Level 3 Facilities and Business Management
Middlesbrough College
Middlesbrough 2018.07 - 2020.06
NVQ Level 2 - Level 2 Mental Health Awareness
Orange Box
Middlesbrough 2017.03 - 2018.07
NVQ Level 2 - Level 2 Safeguard and Prevent
Orange Box
Middlesbrough 2015.04 - 2016.06
Skills
- Quality assurance implementation
- Multisite operations
- Business development
- Product launch expertise
- Change leadership
- Profit and loss management
- Stakeholder management
- Staff recruitment
- Outgoing personality
- Employee training
- Business continuity planning
- Continuous Improvement implementation
- Profit and loss understanding
- Marketing strategies knowledge
Certification
CPD Menopause Advocate
Member Certified: MIWFM
IOSH Certified
Communitee Me Ambassador
Qualified in Drug and Alcohol Testing
Mentoring year 11 students, Elevator pitch, CV writing, How to ace an interview, mock interviews.
Exams Invigilator
Project Management
Business Networking. And being on the board of Emerging Workplace Leaders
Promoting Awareness days and social value.
IWFM Finalist for Team of the year 2020
Designing and putting together our onboarding platform, covering training, champions and supports with tutorial videos, webinars and much more.
Advanced First Aid
Business Management, Business Strategy for Set for Success.
Currently completing a Teach Assess and Qualify qualification
Timeline
NVQ Level 3 - NVQ Level 3 Facilities and Business Management
Middlesbrough College
2018.07 - 2020.06
NVQ Level 2 - Level 2 Mental Health Awareness
Orange Box
2017.03 - 2018.07
NVQ Level 2 - Level 2 Safeguard and Prevent
Orange Box
2015.04 - 2016.06
Regional Operations Manager
Churchill Group
2013.01 - Current
Team Leader (Logistics Coordinator)
Sabic
2008.09 - 2012.09
PA to Station Manager
Durham Tees Valley Airport
2007.08 - 2008.09
Hairdressing, Beauty, Aesthetics Practitioner
Self Employed (Declared Hobby in spare time)
2007.01 - Current
NVQ Level 3 - NVQ Level 3 Business Management
Middlesbrough College
2000.07 - 2002.09
NVQ Level 3 - Hairdressing and Beauty
Middlesbrough College
1998.09 - 2022.07
RSA 1, RSA 2, RSA 3, Clate 1, 2 and 3 - RSA 1, RSA 2, RSA 3, Clate 1, 2 and 3
Middlesbrough College
1998.09 - 2002.07