Marisse Prior
Nuneaton
Summary
Accomplished professional with extensive expertise in strategic management, regulatory compliance, and quality assurance. Demonstrates proficiency in creating and implementing tools aligned with children's home regulations and quality standards, alongside delivering impactful training workshops for senior management teams. Skilled in crisis handling, safeguarding, performance monitoring, and operational strategy to drive sustainable improvements across organisations. Adept at stakeholder management, contract negotiation, and business development to optimise outcomes for children and young people while ensuring adherence to health and safety regulations. Committed to fostering leadership development and continuous improvement initiatives that enhance organisational resilience and efficiency.
Visionary leader with keen aptitude for strategic planning and team development. Excels in operational oversight and resource management, driving process improvements and fostering collaborative environments. Committed to enhancing operational performance and achieving sustainable growth.
Driven individual with strategic mindset and proven track record in team leadership and process optimisation. Demonstrates strong analytical skills and ability to navigate complex challenges, ensuring smooth operational performance. Committed to driving organisational growth and operational excellence in regional operations manager role.
Offering strong leadership and organisational skills, with focus on driving operational efficiency and team development. Knowledgeable about coordinating regional operations, managing budgets, and improving processes.
Overview
18
18
years of professional experience
12
12
years of post-secondary education
Work history
Regional Operations Manager/Responsible Individual
Home2Inspire
2023.04 - 2026.02
- Improving and maintaining Good and above OFSTED gradings
- Recruiting, supporting and managing registered managers
- Operational oversight of contracted provisions and spot purchase provisions
- Provide guidelines, themes and indicators in preparation for inspection
- Managing and maintaining local authority relationships and building rapports directly with local authorities to effectively place children
- Strategic and critical management oversight of all provisions
- Improving quality assurance systems
- Safe recruitment oversight
- Training and personal development of Registered Managers
- Opening and registering new provisions for local authorities with OFSTED
- Managing regulated provisions
- Crisis management
- Personal development and performance management
- Investigating processes, grievance and appeal hearings
- Complex provision reviews
- SWOT analysis reviews
- Critical analysis reviews
- Promoted a culture of high performance and continuous improvement that values learning and commitment to quality.
- Implemented effective risk management strategies to mitigate potential issues.
- Streamlined operational processes for increased efficiency.
- Created an environment of open communication where ideas, concerns, suggestions can be voiced without fear of retribution or judgement.
- Fostered positive relationships with key stakeholders, enhancing business partnerships.
- Oversaw budget allocation, ensuring cost-effective operations across regions.
- Conducted regular performance reviews, promoting continuous improvements within the team.
- Managed regional teams to ensure alignment with company objectives.
- Devised strategic business plans and ensured their successful execution.
- Organised financial and operational data to help with yearly budgeting and planning.
- Established clear budgets and cost controls strategies to meet objectives.
- Achieved consistent customer satisfaction by implementing quality control measures.
Operations Manager
Ivory Cottage
2022.08 - 2023.04
- Implementing structure and key functions operationally across the organization
- Providing visible leadership, developing internal training, developing staff and managers to provide excellent quality care
- Implementing quality assurance frameworks to drive forward a culture of learning and best practice
- Operational oversight of a wide portfolio of good quality homes for children and young people
- Provide guidelines, themes and indicators in preparation for inspection
- Commissioning relationships and building rapports directly with local authorities to effectively place children
- Strategic and critical management oversight of all provisions
- Financial oversight of the organization for forecasting and budget planning
- Compliance and regulation auditing
- Safe recruitment oversight
- Training and personal development of Registered Managers
- Building the organization's portfolio
- Implement and streamline reporting and recording systems in preparation for inspection
- Crisis management
- New property development registration of new services
- Commissioning of children's placements
Senior Home Registered Manager
Cambian Group
Birmingham , West Midlands
2011.07 - 2022.08
- Strategic Thinking and implementation
- New Business Development
- Crisis Management
- Contract Management
- Customer Relations
- Ensure safeguard and promote the welfare of children and to ensure that the quality of care provided is consistent with quality standards to establish and maintain a competent, motivated and confident teams
- Offer leadership, managerial direction guidance and support to staff at all levels
- Ensure that the Home's policies and procedure are adhered to, and that resources are managed effectively
- Carry out the lead role in managing child protection concerns and complaints
- Liaise with Local Authorities, School, Health and other professionals to achieve best outcomes for young people
- Safe Recruitment and oversight for up to 14 homes
- Strategic leadership for new managers
- Management investigations, disciplinary hearings and appeals
- Compliance and regulation auditing
- Implement and streamline reporting and recording systems
- Manage and support teams through their diploma qualifications
- Provide training and workshops for teams
- Manage inspections in the absence of the responsible individual
- Manage provisions without managers within post
- Manage and support new managers through registration process and procedure
- Oversight of various locations in a safeguarding capacity
Residential Care Worker
Cambian Group
2008.02 - 2008.11
- Worked within residential settings since February 2008, within various roles within a residential setting caring for children
- Majority of my career has been within a managerial capacity, of a senior registered manager and currently regional operations manager/responsible individual
- Extensive experience working in line with the outlined frameworks and legislative policies ensuring that children are safeguarded, experiencing positive parenting and a home from home experience
- Obtained a solid and overwhelming amount of knowledge and experience
- Achieved OFSTED gradings of “Good and Outstanding” on various occasions across the board and within leadership and management alone between 2011 and 2021
- Innovative thinking and leadership, whilst ensuring that children and staff strive to reach their full potential
- Transfer the high expectations, positive experiences for children to others and enable further “Good and Outstanding” gradings for those that I have directly managed and mentored
Education
Secondary education - GCSE's
Great Barr School
Birmingham 1997.09 - 2002.07
A levels and 1 AS Level - Sociology, Philosophy of Religion, English Language and General Studies
Cadbury Sixth Form College
Birmingham 2002.09 - 2004.07
Level 2, Level 3, NVQ Level 4, Level 5 Diploma - Understanding Mental Health in Children and Young People, Children and Young People, Leadership and Management
AQA
Manchester 2008.06 - 2012.08
Level 7 - MI Level 7 Award in Strategic Management and Leadership Practice
CMI
Coventry 2024.11 - 2026.01
Skills
- Managing new and experienced managers
- Creating SWOT regional based systems
- Auditing and crisis management
- Strategic Management skills
- Safeguarding workshops
- Quality assurance implementation
- Influential communication
- Workforce scheduling
- Business development
- Regulatory compliance
- Customer relationship management
- Change implementation
- Sustainability initiatives
- Performance monitoring
- Change leadership
- Contract negotiation
- Stakeholder management
- Cost-reduction strategies
- Financial reporting
- Profit and loss understanding
- Crisis handling
- Leadership development
- Compliance oversight
- Health and Safety regulations
- Operational strategy
- Continuous Improvement implementation
- Resilience under pressure
- Contract negotiation and administration
- Critical evaluation
- Procurement procedures
- Leadership skills
- Team Leadership
- Conflict Resolution
- Training and Development
- Project Management
- Quality Assurance
References
References available upon request.
References
References are available upon request
Interests
I like to socialise and communicate with different people from different backgrounds as I believe everyone brings something new and we learn from each other, which creates potential for our learning skills. I believe in and welcome new challenges and gaining further knowledge in ensuring I reach my potential, have a keen interest in fitness and nutrition where I spend time reading, cooking and trying new things.
Training Completed
- Risk Management
- Designated Safeguarding Lead/ Child Protection
- Health & Safety
- First Aid
- Supervision, Appraisal
- Exploitation Awareness
- Performance management
- TAQA
- Serious Case Reviews
- Manager Investigation training
- Train the Trainer
- Leadership & Management
Timeline
Level 7 - MI Level 7 Award in Strategic Management and Leadership Practice
CMI
2024.11 - 2026.01
Regional Operations Manager/Responsible Individual
Home2Inspire
2023.04 - 2026.02
Operations Manager
Ivory Cottage
2022.08 - 2023.04
Senior Home Registered Manager
Cambian Group
2011.07 - 2022.08
Level 2, Level 3, NVQ Level 4, Level 5 Diploma - Understanding Mental Health in Children and Young People, Children and Young People, Leadership and Management
AQA
2008.06 - 2012.08
Residential Care Worker
Cambian Group
2008.02 - 2008.11
A levels and 1 AS Level - Sociology, Philosophy of Religion, English Language and General Studies
Cadbury Sixth Form College
2002.09 - 2004.07
Secondary education - GCSE's
Great Barr School
1997.09 - 2002.07