Louise Stewart
Plymouth,Devon
Summary
Professional and welcoming, well-qualified hotel receptionist with strong communication and interpersonal skills, combined with proficiency in handling administrative tasks. Adept at managing guest enquiries and ensuring smooth front desk operations. Committed to enhancing guest experiences and contributing to overall success of hotel.
Overview
17
17
years of professional experience
4022
4022
years of post-secondary education
Work history
Hotel Receptionist
The New Continental
Plymouth, Devon
2023.02 - Current
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Posted new charges to customers' rooms and compiled itemised statements.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
- Trained new employees to ensure adherence to hotel standards and practices.
- Checked guests in an out of the hotel, made reservations and processed payments.
- Use of Rezlynx.
- Writing and replying to emails. Use of Excel and Microsoft Word.
- Regular cash checks along with end of day process of the card machine and computer system.
Retail Assistant/ Post Office Clerk
Co-op Food
Plymouth, Devon
2012.03 - 2023.02
- Helped in the setup of special events and promotional activities within the store.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Promoted customer loyalty scheme at checkout.
- Delivered excellent customer service by answering queries and providing product information.
- Assisted in stock replenishment to maintain store appearance.
- Operated cash registers with accuracy and processed cash and card transactions.
- Post Office Clerk -
- Sorted mail for efficient distribution.
- Processed cash deposits and withdrawals for customers.
- Helped customers complete credit card and general bill payments in-person or via online banking system.
- Completed currency exchanges following current, accurate rates.
- Assisted customers with questions about products, services and terms.
- Handled high volume of parcels during holiday season ensuring no delay in services.
- End of day/week cash up and count of individual stock to make sure till balanced
Hairdressing apprentice
The Cutting Garden
Plymouth, Devon
2009.08 - 2012.03
- Sustained cleanliness of salon, enhancing overall client experience.
- Gowned clients in preparation for salon services.
- Monitored and managed reception area, greeting clients and managing stylist flow to reduce wait times.
- Replenished salon retail products and identified items to be reordered.
- Maintained stock levels of hair products, ensuring availability at all times.
- Created positive, warm salon environment when greeting clients and supplying refreshments.
- Set up stylist work stations with client-specific formulas and tools in preparation for services.
- Shampooed and conditioned clients' hair to prepare for scheduled services.
Education
GCSEs - Maths - C, English C, Science D
Stoke Damerel Community College
PlymouthNVQ Level 2 - Hairdressing
City College Plymouth
PlymouthSkills
- Front desk operation
- Telephone etiquette
- Guest relations
- Email correspondence
- Billing and invoicing
- Customer Service
- Payment Processing
- Multitasking
- First-aid certified
- Administrative skills
Affiliations
- Going to the gym regularly
- Walking
- Socialising & eating out
Timeline
Hotel Receptionist
The New Continental
2023.02 - Current
Retail Assistant/ Post Office Clerk
Co-op Food
2012.03 - 2023.02
Hairdressing apprentice
The Cutting Garden
2009.08 - 2012.03
GCSEs - Maths - C, English C, Science D
Stoke Damerel Community College
NVQ Level 2 - Hairdressing
City College Plymouth