Summary
Overview
Work History
Education
Skills
Hobbies
Interests
interests
Timeline
Generic

Louise Hume

Ayr

Summary

I have always worked with the public from a young age. My parents owned Craigie stores which is a convenience store in Ayr. I moved to Ayr when I was 16.

Working in the shop, I gained valuable customer service skills. Learned how to be organised, keep the work place clean and tidy and managed with the day to day running of the shop.

I then went on to train with Ryanair to become a member of Cabin Crew. I passed all the training and re-located to Stansted where I was posted. I loved my time with Ryanair even though it was brief. Due to personal circumstances I returned home and retuned to help my parents at their shop.

I was then offered a job at Alloway Pharmacy by a Customer who owed the Pharmacy. Its was a part-time job working in the front shop. From there I quickly worked my way up the ladder. The Pharmacy was taken over in 2003 and I was immediately asked if I would like to train as a dispenser and was given a full-time job. I trained for 3 years and qualified with distinction. I then was approached to train as an accuracy checking technician. I was one of the first to qualify in 2012. I took a short break after several years to have my two daughters now age 13 and 12. I returned to work after maternity leave on a part-time basis. As my girls have gotten older I have increased my hours gradually.

We have recently moved from Mauchline to Ayr and as my girls have settled into their new school, I want to find a new career. I am passionate and driven. I feel I am ready to take on new goals. I am dedicated and loyal. I have a warm personality and feel I would be perfect for the position working in Real Estate.

Overview

29
29
years of professional experience

Work History

Accuracy Checking Technician

Alloway Pharmacy
Ayr
04.2001 - Current
  • Conduct final checks on dispensed prescriptions before handing over to patient(s)
  • Manage everyday tasks to ensure pharmacy efficiency
  • Maintain confidentiality of patient information
  • Operate pharmacy software efficiently
  • Answer any questions either face to face or via telephone
  • Keep pharmacy areas organised to promote better staff productivity.
  • Provided exceptional customer service, offered advice on over-the-counter medications and healthcare products.
  • Trained new members of staff both over the counter and dispensary

Cabin Crew Member

Ryanair
Stantead
09.2000 - 03.2001
  • Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.
  • Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, enhancing on-board security.
  • Remained calm in highly stressful situations, maintaining order and following emergency procedures.
  • Prepared aircraft and passengers for departure and landing following established procedures.
  • Attended to customer enquiries and concerns, providing swift resolution.
  • Kept cabins clean, tidy and safe with continuous care.

Shop Assistant

Craigie Stores
Ayr
08.1997 - 09.2000
  • Kept shop clean and tidy
  • stock rotation
  • serving customers
  • cashing up
  • ordering stock

Education

Standard Grade -

Sanquhar Academy
Sanquhar, DGY
01-1997

Skills

  • Attentive listener
  • Answering customer questions
  • Time-management
  • Customer service orientated
  • Relationship-building
  • Document filing
  • Attention to detail
  • Communication skills
  • Basic computer skills
  • Customer service excellence
  • First Aid certification
  • Self-motivation

Hobbies

I am a keen runner in my spare time. Regularly attending various park runs. I also organised a small running group with other mums at my daughter's football training.

Interests

  • I am a keen runner in my spare time Taking part in regular parkrun's either local or when on holiday
  • I organised a small running group at my daughters football training encouraging other parents to get involved

interests

  • I love home interiors.
  • When I lived in Mauchline I was involved in the community committee. volunteering at various events.

 

Timeline

Accuracy Checking Technician

Alloway Pharmacy
04.2001 - Current

Cabin Crew Member

Ryanair
09.2000 - 03.2001

Shop Assistant

Craigie Stores
08.1997 - 09.2000

Standard Grade -

Sanquhar Academy
Louise Hume