Sophie Charlotte May Kingston
March,Cambridgeshire
Summary
I have worked in pharmacy for over 20 years. In which i have worked for two main companies. I also worked for Tesco for a short period of time alongside my A levels, this job was purely retail based. I have always enjoyed all aspects of pharmacy which lead me to undertake my NVQ2 NVQ3 in both pharmacy and retail and then finally my Accuracy checking tech in 2005. During my time at Moss chemist i became an area dispenser , which was a field based role in my catchment area. During this role i was in charge of assessing stores stock levels and distributing excess stock out to branches who would use before it expired. I then became an acquisition support dispenser country wide and was part of a team of six that were placed into a store that had just been acquired. It was after that i returned to March to get married and start my family.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work History
Accuracy checking technician
Boots UK
March, Cambridgeshire
02.2004 - Current
- Improved accuracy of dispensing processes by assiduously checking prescriptions.
- Supported patient care for better health outcomes, meticulously reviewing medication records.
- Enhanced prescription safety with thorough verification of pharmacy instructions.
- Utilised robust knowledge of pharmaceuticals to ensure appropriate medication distribution.
- Checked and verified prescriptions, contributing to reduced medication errors.
- Conducted comprehensive reviews of patient profiles for improved medicine management.
- Assisted in maintaining stock levels, ensuring availability of essential medications in the pharmacy.
- Facilitated smooth functioning of the pharmacy by efficiently managing administrative tasks.
- Collaborated with pharmacists to discuss potential medication interactions or contraindications.
- Minimised risk of drug misuse through vigilant monitoring and reporting suspicious orders or requests.
- Boosted efficiency of prescription processing with meticulous attention to detail during checks.
- Provided excellent customer service, addressing queries regarding medications accurately and promptly.
- Liaised with physicians' offices to clarify ambiguous prescriptions, enhancing patient safety.
- Adhered strictly to legal and ethical guidelines whilst performing pharmaceutical duties for maintaining professional integrity.
- Identified instances of over-prescribing drugs, helping curb potential abuse cases.
- Performed daily audits on storage conditions to ensure quality preservation of medicines.
- Consistently maintained up-to-date knowledge about new drugs introduced into the market.
- Regularly attended training programmes for continual professional development.
- Managed confidential information securely adhering to data protection principles.
- Managed inventory control systems, improving operational efficiency within the pharmacy.
- Selected, labelled and dispensed prescriptions accurately, in line with standard operating procedures.
- Counted and labelled prescriptions with correct item and quantity.
- Maintained confidential patient records in line with data protection laws.
- Greeted customers and provided friendly, knowledgeable healthcare advice and service.
- Kept pharmacy counter and related areas clean, neat and organised.
- Assisted pharmacy staff in preparing medications and filling orders.
- Minimised patient waiting times through excellent prioritisation and multitasking.
- Stored medicines in appropriate temperature-controlled conditions to maintain quality.
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
- Identified high-demand and out-of-stock items for replenishment.
- Assisted with dispensing duties during busy periods to aid pharmacy workflow.
- Retained pharmacy stock knowledge to provide helpful customer advice.
- Confirmed patient details before dispensing medication, eliminating prescription errors.
- Processed incoming medication orders, checking inventories for supply requirements and reordering stock as necessary.
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Delivered professional advice over the counter, recommending appropriate products and explaining correct application.
- Consulted senior pharmacy staff for additional advice on complex patient health queries.
- Received incoming controlled drug supplies, storing within correct, secure locations.
- Verified patient exemption statuses to avoid fines.
- Validated and prioritised prescriptions ready for dispensing.
- Answered questions and helped pharmacy customers locate desired items.
- Cleaned equipment and containers between use to avoid cross-contamination.
- Maintained detailed patient records with lists of medications and key personal details.
- Instructed on correct use of prescribed medications and warned of potential interactions or contraindications.
- Printed prescription labels with accurate patient, contents and dosage advice.
- Dispensed medication accurately against customer prescriptions.
- Kept accurate counts of medications, chemicals and supplies and updated records.
- Worked under guidance of pharmacist to prepare compounds and dispense medications.
- Stored drugs in line with temperature and security requirements.
- Monitored and ordered pharmacy supplies to meet customer demand.
- Educated patients in monitoring and maintaining good health.
- Checked inbound pharmacy stock met quantities listed on delivery records.
- Assessed medication suitability through thorough medical history checks.
- Applied correct pricing structures and controls for pharmacy, POM and GSL products.
- Partnered with clinical teams to understand particulars of orders and accurately fill medications.
- Observed clinical guidelines to maintain operational compliance.
- Secured drugs against loss, tampering and misuse following correct protocols.
- Collaborated with external healthcare teams for positive patient care continuity.
- Consulted patients on current conditions and provided treatment advice.
- Processed customer payments and completed related order paperwork for pharmacy actions.
NVQ level 3 Pharmacy technician
Moss chemists
Wisbech, Cambridgeshire
06.1996 - 02.2004
- Achieved improved patient understanding by accurately explaining prescription details and potential side effects.
- Provided exceptional customer service for increased client satisfaction.
- Ensured safe medication distribution with meticulous attention to detail.
- Organised inventory for effective stock management.
- Prepared prescriptions to ensure prompt customer service.
- Assisted pharmacists, enhancing efficiency in the pharmacy.
- Managed supplier relationships to secure timely delivery of medications.
- Dispensed medicines under supervision, ensuring adherence to legal and safety guidelines.
- Enhanced team collaboration by communicating effectively with colleagues and supervisors.
- Maintained clean work environment, promoting health and safety regulations compliance.
- Provided healthcare advice for minor ailments and conditions.
- Dealt with prescription queries, improving patient care quality.
- Completed administrative tasks diligently, increasing overall productivity in the pharmacy.
- Updated patient records meticulously, safeguarding against errors or misinformation.
- Liaised with healthcare providers for seamless coordination of prescriptions.
- Verified accuracy of prescriptions before dispensing, guaranteeing patient safety.
- Processed insurance claims for smooth transactions.
- Conducted over-the-counter sales, providing customers with necessary products quickly.
- Maintained knowledge of current pharmaceutical advancements through ongoing professional development.
- Managed cash register efficiently during busy periods ensuring swift customer service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Minimised wastage by tracking stock dates.
- Monitored inventory and purchased orders to maintain consistent stock.
- Processed repeat prescription requests for large patient base.
- Communicated with prescribers to verify medication dosages, repeat prescription authorisation and patient information.
- Maintained continued safe supply of medication in line with best practices.
- Counted pills, labeled bottles and compounded medications before dispensing prescriptions.
- Followed legal and professional standards, maintaining best possible compliance with applicable regulations.
- Priced medications, prepared billing information and facilitated transactions for non-prescription medicines.
- Counted, measured and compounded medications following standard procedures.
- Stored and rotated stock while upholding pharmacy policies.
- Offered best-possible medical advice to customers to improve health conditions.
- Analysed patient data to accurately forecast stock requirements.
- Clarified unclear dosage instructions with authorising doctors.
- Engaged with GPs and local practices to drive service provisions.
- Reviewed and verified customer information and insurance provider information.
- Checked patient declaration signatures to maintain compliant records.
- Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
- Collected co-payments or full payments from customers.
- Endorsed high-volume prescription forms.
- Resolved non-routine issues such as third-party billing and computer system/customer service issues.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Maintained patient confidentiality while handling sensitive medical information.
- Answered questions and offered advice to inform patients regarding prescription orders.
- Priced and labelled medications with high accuracy.
- Implemented quality control measures to uphold pharmacy standards and compliance.
- Oversaw inventory to achieve consistent supply levels.
- Facilitated prescription transfer processes for patient convenience.
- Provided bespoke service to patients, accurately meeting healthcare needs and promoting loyalty.
- Conducted medication reviews to ensure patient safety and adherence.
- Executed periodic audits to verify accuracy in dispensing processes.
- Dispensed medication accurately against customer prescriptions.
- Stored drugs in line with temperature and security requirements.
- Worked under guidance of pharmacist to prepare compounds and dispense medications.
- Answered questions and helped pharmacy customers locate desired items.
- Educated patients in monitoring and maintaining good health.
- Cleaned equipment and containers between use to avoid cross-contamination.
- Consulted patients on current conditions and provided treatment advice.
- Printed prescription labels with accurate patient, contents and dosage advice.
- Kept accurate counts of medications, chemicals and supplies and updated records.
- Instructed on correct use of prescribed medications and warned of potential interactions or contraindications.
- Monitored and ordered pharmacy supplies to meet customer demand.
- Maintained detailed patient records with lists of medications and key personal details.
- Collaborated with external healthcare teams for positive patient care continuity.
- Secured drugs against loss, tampering and misuse following correct protocols.
- Checked inbound pharmacy stock met quantities listed on delivery records.
- Assessed medication suitability through thorough medical history checks.
- Partnered with clinical teams to understand particulars of orders and accurately fill medications.
- Processed customer payments and completed related order paperwork for pharmacy actions.
- Observed clinical guidelines to maintain operational compliance.
- Applied correct pricing structures and controls for pharmacy, POM and GSL products.
Education
A-Levels - Biology, R.E, Socialology, English
Neale-Wade Academy
March 07.1994 - 06.1996
GCSEs - National curriculum
Neale-Wade Academy
March 09.1989 - 07.1994
Skills
- Pharmaceutical knowledge
- Medication dispensing
- Prescription validation
- Data entry accuracy
- Patient confidentiality adherence
- Quality control expertise
- SOP compliance
- Regulatory guidelines understanding
- Patient consultation
- Drug classification familiarity
- Pharmaceutical calculations
- Coding and labelling
- Records maintenance
- Medical terminology
- Efficient time-management
- Order processing
- Safe disposal of medicines
- Potent drug handling
- Dispensary operations
- Adapting to new technologies
- Sterile techniques
- Stock rotation
- Risk assessment
- Healthcare regulations
- Legislation awareness
- Medicinal chemistry knowledge
- Computer literacy
- Drug storage methods
- Good record keeping
- Product recall protocols
- Customer Service
- Clinical waste disposal
- Labelling prescriptions
- Medication stock ordering
- Cash register operations
- Interpreting orders
- Cash register operation
- Bulk medication preparation
- Operating register
- Supply Management
- NHS service signposting
- Basic computer skills
- Answering customer questions
- Supporting pharmacy operations
- Secure storage of medications
- Queue management
- Typing medication labels
- 2WHAM questioning
- Quick problem solver
- Medication labelling and dispensing
- Order documentation
- Exceptional attention to detail
- Stocking inventory
- Customer detailed record-keeping
- Prescription ordering
- Patient enquiry management
- Inventory stocking
- Customer issue resolution
- Accepting payments
- Patient-centred approach
- Attentive listener
- Resolving complaints
- Ordering and stocking medications
- Point-of-sale system
- POS system operation
- Medication inventory monitoring
- Computer savvy
- Prescription dispensing
- Receiving incoming supplies
- Organising supplies
- Stocking shelves
- Electronic Patient Record (EPR) system management
- Efficient dispensing
- Verifying orders
- Common medications knowledge
- Bubble pack preparation
- Assisting chemists
- Accuracy
- Efficiency
- Customer service orientated
References
References available upon request.
Timeline
Accuracy checking technician
Boots UK
02.2004 - Current
NVQ level 3 Pharmacy technician
Moss chemists
06.1996 - 02.2004
A-Levels - Biology, R.E, Socialology, English
Neale-Wade Academy
07.1994 - 06.1996
GCSEs - National curriculum
Neale-Wade Academy
09.1989 - 07.1994
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