Summary
Work history
Overview
Education
Skills
Languages
Timeline
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Kia Nikolic

Kia Nikolic

Vestmannaeyjar,Iceland

Summary

Friendly and capable staff member with exceptional communication skills. Dependable. Capable barista/bar tender/floor manager/organiser. Good communication with kids. Always service with a smile. Works well alone or with team members

Successful in delivering quality service in fast-paced environments with high-volume customers within different sectors of work.

Knowledgeable about range of services and equipment - always ready to learn new skills.

Passionate about serving in a warm and efficient manner while maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in a variety of establishments. Hardworking team member trained in mixology, beverage pairing, money handling and tour guiding . Works well in high tempo environments to manage demand and maintain standards.

Work history

Bar staff

Brothers Brewery
Vestmannaeyjar, Iceland
03.2024 - Current
  • Performing bar closing and opening duties, thoroughly cleaning, sanitising and replenishing stock.
  • Preparing mixed drinks and pouring wine, beer and non-alcoholic beverages.
  • Warmly greeting and serving customers, promptly processing payments to minimise wait times.
  • Supporting serving staff with fast, accurate beverage preparation.
  • Welcoming guests with friendly conversation and fun atmosphere.
  • Engaging with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Served guests spirits, lagers and stouts at bar.
  • Delivering non-alcoholic drinks to guests using attractive presentations the same as alcoholic versions.

Waiter bartender

Einsi Kaldi
Vestmannaeyjar, Iceland
03.2022 - 10.2023
  • Collecting cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Bar opening and closing duties, thoroughly cleaning, sanitising and re-stocking.
  • Changing beer kegs safely, following health and hygiene guidelines.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Assisted kitchen staff with food prep, dishwashing.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages.
  • Polished glasses and cutlery to pristine standards.
  • Prepared tables for guests and reset tables between customers.
  • Upselling sides, drinks and desserts.
  • Verified completed orders and served guests at tables.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.

ATV Tour Guide

Volcano ATV
Vestmannaeyjar, Iceland
04.2021 - 11.2021
  • Shared informational brochures with guests detailing additional facts or points of interest.
  • Accompanied individuals as personal guide on tours across a volcano on ATVs
  • Monitored tour guests' behaviour and enforced site and tour rules.
  • Enhanced local tourism by recommending additional attractions and points of interest in surrounding area.
  • Entertained tour guests with unique stories of the volcano and surronding life.
  • Addressed enquiries, issues and concerns of tourists.
  • Assembled and distributed supplies for guests, including protective suits, helmets ect. to complete tour activities
  • Helped visitors feel welcome with friendly conversations, personal help and engaging stories.

Chef

Affordable housing scheme
Darwin, Australia
06.2018 - 01.2019
  • Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
  • Created estimates of food and labour costs to set accurate operating budgets.
  • Inspected completed work and stations to verify conformance with standards.
  • Utilised proper cleaning techniques to sanitise counters and utensils, enabling safe preparation of raw produce.
  • Drafted and implemented new recipes to drive customer satisfaction.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Sourced ingredients from local farms to reduce carbon impacts and offer fresh options to customers.

Sales representative

IVS merchandise
Brighton, Brighton and Hove
05.2016 - 04.2019
  • Carried out active selling from initial customer greeting.
  • Utilised various sales techniques to develop relationships with customers and drive sales.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Prepared invoices for customers with large orders or special sales types.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Identified discrepancies in stocks through regular inventory management.
  • Designed visually pleasing in-store and window displays to increase sales.
  • Totalled bills using maths skills and maintained accurate till count.

Montessori Nursery Teacher

Paddington Sunflower Montessori Nursery
New Belgrade, Serbia
04.2015 - 04.2016
  • Aided individual assistance to children with disabilities and learning problems.
  • Promoted improvement in the work space by problem-solving and sharing suggestions to optimise teamwork.
  • Set up and helped children with activity equipment and resources.
  • Celebrated student successes to encourage pride and sense of achievement.
  • Encouraged learning through play to aid social, emotional and educational growth within kindergarten settings.
  • Managed classroom behaviour through positive reinforcement.
  • Promoted self-control and independence of all students.
  • Recorded daily diaries with updates on child's eating, sleeping and toileting habits.
  • Supervised groups of children on educational excursions.
  • Built solid relationships with parents to encourage further learning and development at home.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Education

NVQ Level 2 - Art Foundation

Northbrooke College
Brighton, Brighton and Hove
03.2012 - 02.2014

Skills

  • Bar management
  • Outstanding customer service
  • Hospitality service expertise
  • Performance improvement
  • Marketing and sales experience
  • Extensive wine knowledge
  • Organised and reliable
  • Food service
  • Beverage upselling
  • Till balancing
  • Cash register operation
  • Inventory monitoring
  • Product displays
  • Changing beer kegs
  • Group reservations management
  • Espresso machine operation
  • Positive attitude
  • Strong communication
  • Safe serving knowledge
  • Safe food handling
  • Problem solving
  • Bar cleaning and maintenance

Languages

English
Native
Serbian
Native
Icelandic
Elementary

Timeline

Bar staff

Brothers Brewery
03.2024 - Current

Waiter bartender

Einsi Kaldi
03.2022 - 10.2023

ATV Tour Guide

Volcano ATV
04.2021 - 11.2021

Chef

Affordable housing scheme
06.2018 - 01.2019

Sales representative

IVS merchandise
05.2016 - 04.2019

Montessori Nursery Teacher

Paddington Sunflower Montessori Nursery
04.2015 - 04.2016

NVQ Level 2 - Art Foundation

Northbrooke College
03.2012 - 02.2014

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Kia Nikolic