Lorraine Swinney
Gillingham ,Kent
Summary
Dedicated healthcare professional with a strong focus on patient confidentiality and effective communication in healthcare. Demonstrates exceptional skills in compassionate communication, clinical observations monitoring, and hygiene assistance. Proficient in providing nutrition and hydration support, bereavement support, and ensuring hand hygiene compliance. Known for maintaining a positive attitude and excelling under pressure while adhering to data protection compliance. Committed to delivering patient-centred programmes and enhancing overall patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Support Worker Emerald Clinic/Ward
Medway Foundation Trust
Gillingham, Kent
03.2021 - 12.2024
- Maintained high standards of care for diverse patient groups
- Assisted nursing staff to improve ward efficiency
- Worked with multi-disciplinary team to deliver optimal patient care
- Managed documentation to ensure seamless patient record-keeping
- Kept confidential case records in line with data protection standards
- Prioritised patient wellbeing by adhering to strict infection control guidelines
- Facilitated effective communication among healthcare professionals, enhancing service quality
- Maintained patient files and medical records using [Type] system
- Participated in regular training and supervision workshops for enhanced service user support
- Performed varied clinical tasks including venepuncture, wound dressing and physiological observations.
- Developed patient independence through socialisation activities.
- Offered compassionate emotional support to patients and families.
- Respected confidentiality guidelines whilst handling sensitive information about patients' condition.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Contributed proactively towards team meetings for development of effective care strategies.
- Provided swift initial response to patient queries and signposted further information.
- Delivered meals and refreshments to ensure adequate nutritional intake by patients.
Senior Clinical Support Worker Milton Ward
Medway NHS Foundation Trust
Gillingham, Kent
01.2017 - 03.2021
- Helped administer medication safely under supervision for improved health status of patients.
- Updated patient files and medical records using [Type] system.
- Adhered strictly to healthcare policies and protocols, upholding high standards of practice.
- Remained physically fit to meet manual handling requirements.
- Carried out regular observations and routine checks, ensuring timely interventions when required.
- Enhanced understanding amongst patients with clear explanation of treatment procedures.
- Upheld respect and dignity whilst delivering sensitive care services.
- Improved patient comfort by providing personal care and aiding with mobility.
- Handled non-clinical duties including dressing, toileting and feeding patients.
- Maintained confidential case documentation in line with data protection regulations.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Attended regular training and supervision workshops for improved service user support.
- Performed varied clinical tasks including venepuncture, wound dressing and physiological observations.
Senior Clinical Support Worker Harvey Stroke Ward
Medway NHS Foundation Trust
Gillingham, Kent
10.2007 - 03.2017
- Helped administer medication safely under supervision for improved health status of patients.
- Updated patient files and medical records using [Type] system.
- Adhered strictly to healthcare policies and protocols, upholding high standards of practice.
- Remained physically fit to meet manual handling requirements.
- Performed varied clinical tasks including venepuncture, wound dressing and physiological observations.
- Maintained cleanliness and hygiene standards on wards to minimise infection risks.
- Carried out regular observations and routine checks, ensuring timely interventions when required.
- Enhanced understanding amongst patients with clear explanation of treatment procedures.
- Upheld respect and dignity whilst delivering sensitive care services.
- Improved patient comfort by providing personal care and aiding with mobility.
- Handled non-clinical duties including dressing, toileting and feeding patients.
- Attended regular training and supervision workshops for improved service user support.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Aided nursing staff, resulting in efficient operation of the ward.
- Delivered meals and refreshments to ensure adequate nutritional intake by patients.
- Maintained patient dignity throughout personal and intimate care.
- Provided emotional support to patients and their families, fostering trust and rapport.
Education
NVQ Level 2 - Health and Social Care
Medway Foundation Trust
Gillingham, Kent England /2009 - /2009
NVQ Level 3 - Health and Social Care
Medway NHS Foundation Trust
Gillingham, Kent /2009 - /2010
Level 2 English Literature - Health and Social Care
Medway NHS Foundation Trust
Gillingham, Kent /2009 - /2009
Level 2 Mathematics - Health and Social Care
Medway NHS Foundation Trust
Gillingham, Kent /2010 - /2010
NVQ Assessor - Health and Social Care
Medway NHS Foundation Trust
Gillingham, Kent /2010 - /2010
Skills
- Communication skills
- Patient confidentiality
- Confidentiality
- Effective communication in healthcare
- Compassionate communication
- Nutrition and hydration support
- Clinical observations monitoring
- Hygiene assistance
- Bereavement support
- Hand hygiene compliance
- Positive attitude
- Patient-centred programmes
- Work well under pressure
- Data protection compliance
- Palliative care understanding
- Vital signs monitoring
- Nebuliser and oxygen management
- Patient advocacy
- Adapting to patients' needs
- Empathetic listening
- Wound dressing
- Basic life support
- Blood pressure measurement
- Mobility assistance
- Patient care
- Self-awareness
Certification
Venepuncture and Cannulation
Train the Trainer Diabetes
Blood Gas
ECG Train the Trainer
Care Certificate
Tissue Viability Link Nurse
Custom
Within my Senior role, I was training up new starters and all staff on the Frailty/Elderly Wards in Lying and Standing blood pressure, Hand Hygiene, decontamination of Equipment and helping them to control their training on the NHS Mandatory Training ESR website.
Timeline
Clinical Support Worker Emerald Clinic/Ward
Medway Foundation Trust
03.2021 - 12.2024
Senior Clinical Support Worker Milton Ward
Medway NHS Foundation Trust
01.2017 - 03.2021
Senior Clinical Support Worker Harvey Stroke Ward
Medway NHS Foundation Trust
10.2007 - 03.2017
NVQ Level 2 - Health and Social Care
Medway Foundation Trust
/2009 - /2009
NVQ Level 3 - Health and Social Care
Medway NHS Foundation Trust
/2009 - /2010
Level 2 English Literature - Health and Social Care
Medway NHS Foundation Trust
/2009 - /2009
Level 2 Mathematics - Health and Social Care
Medway NHS Foundation Trust
/2010 - /2010
NVQ Assessor - Health and Social Care
Medway NHS Foundation Trust
/2010 - /2010
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