Summary
Overview
Work history
Education
Skills
Timeline
Generic

BLESSING ODION

Rochester,kent

Summary

A highly adaptable and self-motivated professional with a strong ability to work under pressure and lead by example. Demonstrates exceptional communication skills, effectively resolving conflicts and maintaining patient confidentiality. Proficient in crisis de-escalation, emotional support, and cultural awareness, ensuring high-quality customer service and patient care. Committed to ethical practice and continuous improvement in healthcare settings, with a proven track record of managing time efficiently and handling sensitive information responsibly.

Overview

20
20
years of professional experience

Work history

Senior Clinical Support Worker

Maidstone and Tunbridge Wells NHS Trust
Maidstone, Kent
11.2022 - Current
  • Delivered meals and refreshments to ensure adequate nutritional intake by patients.
  • Improved patient comfort by providing personal care and aiding with mobility.
  • Enhanced understanding amongst patients with clear explanation of treatment procedures.
  • Provided emotional support to patients and their families, fostering trust and rapport.
  • Upheld respect and dignity whilst delivering sensitive care services.
  • Assisted in daily living activities for enhanced patient experience.
  • Contributed proactively towards team meetings for development of effective care strategies.
  • Aided nursing staff, resulting in efficient operation of the ward.
  • Respected confidentiality guidelines whilst handling sensitive information about patients' condition.
  • Participated in relevant training sessions regularly, maintaining up-to-date knowledge.
  • Managed documentation accurately, contributing to seamless patient record-keeping processes.
  • Supported implementation of individualised care plans, promoting better health outcomes.
  • Accompanied patients during hospital transfers for continuity of care.
  • Adhered strictly to healthcare policies and protocols, upholding high standards of practice.
  • Carried out regular observations and routine checks, ensuring timely interventions when required.
  • Maintained cleanliness and hygiene standards on wards to minimise infection risks.
  • Handled non-clinical duties including dressing, toileting and feeding patients.

Health care assistant

Kent Community Health NHS Foundation Trust
Sevenoaks, Kent
09.2021 - Current
  • Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
  • Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
  • Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
  • Provided basic health education to patients for proper self-care post discharge.

Care and support worker

Insight Behavioural Specialist Care
Walderslade, Kent
04.2020 - 11.2022
  • Adapted quickly to new care routines for smooth transition periods during changes in patient requirements.
  • Monitored vital signs regularly, resulting in timely medical attention when needed.
  • Responded promptly during emergencies-ensured immediate professional help was sought when required.
  • Prepared healthy meals according to specific dietary needs, improving overall patient wellness.
  • Assisted patients to participate in community activities, promoting socialisation and mental health.
  • Facilitated movement for patients using aids such as wheelchairs or walkers, increasing their independence.

Customer assistant

Marks & Spencer
Gillingham, Kent
08.2019 - 04.2020
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Improved customer relations by promptly addressing queries and concerns.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.

Chef Assistant

Greenwich Migrant Hub. (Charity)
london, Woolwich
04.2017 - 04.2018

Greenwich migrant hub is charity organization and a drop in advice centre offering free advice to vulnerable migrant and I had the opportunity to volunteer to work in the kitchen as an assistant chef to service the people in that community.I helped in preparing hot foods, serving, packing of hampers and also cleaning the hub after each session. It was a nice experience being able to give something back into the society.

Deli supervisor

Baxterstory Catering Company
London, Snow Hill
03.2012 - 10.2016

Baxterstory is catering company that caters for lots of big companies and I had the opportunity to work with them as a deli supervisor. I initially joined the company in November 2005 and left in 2009 when I had a child and returned 2013. As a deli supervisor I had to prepared all the sandwich fillings from fresh everyday and I also have to make fresh sandwiches everyday. As a deli supervisor I wasn't just handling the deli department, i was also a very good desert chef and I baked cakes, make coffee, work in the front till with the restaurant team and also help around where extra hand is needed. My input hard work with the company and the team I worked with makes me noticeable to everyone around and that includes the customers because of my contagious smile and communicating skills with everyone. I was able to be one of the few ones the company always approached whenever there is a new restaurant about to open. I was always able to represent in all aspect of food preparations.

Resturant assistant

One Complete Solution (OCS)
london, London
03.2010 - 11.2011

One complete solution is a company that provides both cleaning and catering to other companies and I worked with them as a restaurant assistant where I had the opportunity to meet new and interact with people on a daily basis. A an OCS staff, i was working inside Royal Free Hospital as a restaurant assistant where I served hot made food to customers and also lias with the deli bar team when needed because of my experience as a deli supervisor. Working with the deli team was always fun and interesting.

The company sometimes are short of a staff due to unforeseen circumstances that year and was asked who could help until the agency staff arrived, i was glad to come forward and I covered the coffee shop team which was also fun too. I was also there to support my company and also promote team work with everyone I ever worked with. Am always willing and ready to help train people up in my area of speciality

Resturant assistant

Baxterstory Catering Company
London, kensington
11.2005 - 11.2009

Baxterstory is a catering company situtated inside associated newspaper, I joined the company as a restaurant assistant but I always work in every department that needs extra hand starting from the restaurant to the coffee shop. I am a very approachable person which gives me the opportunity to be able to communicate with my customers and I get to know them and call them by there names and even suggest meal for them if asked to. I was a very good team member with my team and always easy to work with. I always have my company's back because there was never a time when shortage of staffs affects our services.

Education

GCSE - Science

Eyinni High School

NVQ LEVEL 2 - Support workers and health care assistant

The rock training centre
03/2005 -

Foundation certificate in food hygiene

Chartered institute of environment health

NVQ 2 - safe handling and use of chemical cleaning product

Zenith Hygiene System Ltd.

level 2 award in food safety in catering

Royal society for public health

working safety

Institution of occupational safety and health

level 2 food safety and hygiene for catering

Virtual college

GCSEs - English

Midkent college
Gillingham, Kent
09/2019 - 08/2020

Functional Skills Maths - Maths

Midkent College
Gillingham, Kent
09/2019 - 08/2020

Assess to Health Care - Healthcare Level 2

Midkent College
09/2019 - 08/2020

Access to Higher Education Diploma -

learndirect
Bournemouth, England
01/2021 - 03/2023

Skills

Ability to work under pressure using self initiative

Communicating in clear and simple term with customers

Ability to adapt to any situation at work

Ability to lead others by example and also to follow laid out instruction

Can resolve coflict with customers or among collegues

Self motivated

Punctual and manage time with perfection

Computer litrate

Ability to market and retain customers

  • Handle stressful situations effectively
  • Work well under pressure
  • Provide emotional support
  • Crisis de-escalation
  • Open-Mindedness
  • Assistive listening
  • Ethical practice
  • Patients confidentiality upholding
  • Effective communication in healthcare
  • Basic life support
  • Sensitive information handling
  • Record maintenance
  • Basic Life Support Certification
  • Customer Service
  • Communication skills
  • Cultural awareness
  • Interpersonal communication
  • Conflict Resolution
  • Emotional intelligence

Timeline

Senior Clinical Support Worker

Maidstone and Tunbridge Wells NHS Trust
11.2022 - Current

Health care assistant

Kent Community Health NHS Foundation Trust
09.2021 - Current

Care and support worker

Insight Behavioural Specialist Care
04.2020 - 11.2022

Customer assistant

Marks & Spencer
08.2019 - 04.2020

Chef Assistant

Greenwich Migrant Hub. (Charity)
04.2017 - 04.2018

Deli supervisor

Baxterstory Catering Company
03.2012 - 10.2016

Resturant assistant

One Complete Solution (OCS)
03.2010 - 11.2011

Resturant assistant

Baxterstory Catering Company
11.2005 - 11.2009

Foundation certificate in food hygiene

Chartered institute of environment health

NVQ 2 - safe handling and use of chemical cleaning product

Zenith Hygiene System Ltd.

level 2 award in food safety in catering

Royal society for public health

working safety

Institution of occupational safety and health

level 2 food safety and hygiene for catering

Virtual college

GCSE - Science

Eyinni High School

NVQ LEVEL 2 - Support workers and health care assistant

The rock training centre
03/2005 -

GCSEs - English

Midkent college
09/2019 - 08/2020

Functional Skills Maths - Maths

Midkent College
09/2019 - 08/2020

Assess to Health Care - Healthcare Level 2

Midkent College
09/2019 - 08/2020

Access to Higher Education Diploma -

learndirect
01/2021 - 03/2023
BLESSING ODION