Summary
Overview
Work history
Education
Skills
Affiliations
References
OTHER INFORMATION
Timeline
Generic

Lorraine Jones

Cranbrook,Kent

Summary

I'm a friendly person with strong customer service skills. I work well within a team environment or when working alone.


I am currently deputy manager of Benenden's Community Shop, Post Office and Cafe. I have experience in cash handling, stock management, visual merchandising and till operation. I strive to deliver excellent results in customer service, retail and administrative procedures.


I am passionate about books and reading. Each year I set a reading challenge on the Fable app where I am also a member of a book club. Last year I read 30 books and I have the same target for this year. My favourite author is John Steinbeck and I collect early editions of his books, my favourite work being The Red Pony.


I am interested in the current trend for romantasy fiction and have recently read books by Callie Hart and Sarah J. Maas. However, I have a very broad interest in fiction genres, in the past year my reading has included horror (Rhiannon Frater); dark romance (H.D. Carlton), fantasy (V.E. Schwab, Sarah A.Parker) thriller (Lee Child, Catherine Ryan Howard) and murder mystery (Delia Owens). My love for reading started when I was a child when I was never seen without a book in my hand.

Overview

30
30
years of professional experience
1990
1990
years of post-secondary education

Work history

Deputy Manager

Benenden's Community Shop, Post Office and Cafe
Benenden, Kent
08.2024 - Current
  • Using Xero accounting system
  • Cashing up tills and balancing (Epos Now and Horizon)
  • Handling store opening and closing procedures
  • Training new members of staff and volunteers
  • Monitoring and ordering stock
  • Displaying goods and prices clearly to maximise customer interest
  • Maintaining volunteer rotas
  • Processing deliveries
  • Post office counter clerk proficient in postal operations and customer service

PTFA Secretary

Friends of Benenden C of E Primary School
Benenden, Kent
09.2021 - 07.2022
  • Assisting the chair in organising events and fundraisers
  • Preparing monthly agendas and recording minutes of meetings
  • Producing posters on Canva for use in newsletters and social media

Manager

Benenden Village Hall
Benenden, Kent
01.2016 - 03.2020
  • Ensuring the smooth running and promotion of the hall as a venue
  • Administration, finance and promotions
  • Meeting clients
  • Invoicing and credit control
  • Health and Safety and other legal requirements
  • Social media

Financial Analyst

Solicitors Womble Bond Dickinson and Russell-Cook
08.2005 - 06.2006
  • Contract positions developing a Work-in-Progress valuation frameworks due to the changes in tax law

Financial Analyst

Linklaters Solicitors
London
06.1995 - 05.2004
  • Management accounting in the Real Estate department

Education

B'TEC National in Business and Finance - Business and Finance

Peterlee College
Peterlee, Durham
09.1988 - 06.1990

GCSE's - 8 -

Dene House Comprehensive School
Peterlee, Durham

Skills

  • Customer relations
  • Team worker
  • Friendly and approachable
  • Administrative procedures
  • Time efficiency
  • Self-motivation
  • Invoicing
  • Inventory control
  • Attention to detail

Affiliations

  • Reading, gaming, walking, yoga and meditation, travelling

References

References available upon request.

OTHER INFORMATION

My husband and I took a gap year from June 2004 to July 2005 where we travelled throughout southern Africa, South-East Asia, Australia, New Zealand, French Polynesia and North America. I have also travelled in North Africa and Japan.


In September 2006 I stopped working to concentrate on renovating a house, and building up a small-holding at my home in Northumberland. This included growing most of our fruit and vegetables, and looking after our animals: horses, cats, sheep and chickens.


I relocated to Kent in February 2013. In the same year, my husband and I passed through Kent Council's adoption process and we adopted a seven month old boy, who is now 11 years old. My son became my main focus until I started back in work in 2016.

Timeline

Deputy Manager

Benenden's Community Shop, Post Office and Cafe
08.2024 - Current

PTFA Secretary

Friends of Benenden C of E Primary School
09.2021 - 07.2022

Manager

Benenden Village Hall
01.2016 - 03.2020

Financial Analyst

Solicitors Womble Bond Dickinson and Russell-Cook
08.2005 - 06.2006

Financial Analyst

Linklaters Solicitors
06.1995 - 05.2004

B'TEC National in Business and Finance - Business and Finance

Peterlee College
09.1988 - 06.1990

GCSE's - 8 -

Dene House Comprehensive School
Lorraine Jones