LONDON MUKORO
London
Summary
A skilled communicator, I engage with confidence and diplomacy across all levels of an organisation. Known for my positive, resilient approach, I work effectively as part of a team and bring strong interpersonal and organisational skills to every task. With an academic background in Human Resources and Psychology, I am eager to apply my experience and strengths in a role where I can contribute meaningfully and grow professionally.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Resident Liaison Officer (Relationship Management)
Royal Borough of Kensington and Chelsea
Kensington, UK
11.2023 - 07.2025
- Managed budget, timescale, and scope alterations, proposing improvements to meet project objectives.
- Led cross-functional teams towards successful completion of Heat Network delivery projects.
- Established and nurtured contractor relationships for optimal project execution.
- Communicated progress updates and challenges to stakeholders for timely decisions.
- Produced data-driven reports for senior management to inform strategic choices.
- Addressed and resolved complaints through prompt de-escalation methods.
- Strengthened stakeholder relationships to promote resident activity participation.
- Partnered with external agencies to tackle clients' housing and financial issues.
Contact Centre Advisor (Administration)
Westminster City Council
London
08.2022 - 07.2025
- Document Production
- Generated reports from extracted data for analysis.
- Maintained clear communication across projects, monitoring and following up on critical escalations.
- Responded to data-related queries and maintained call implementation and email logs.
- Screened Incoming calls.
- Researched discrepancies and operational problems to stay up to date with guidelines.
- Scanning and uploading documents to storage systems.
- Advised and responded to Freedom of information requests (FOI Requests).
- Continually updated customer databases, ensuring compliance with GDPR regulations.
- Liaising with CRM system software developers to ensure resident and leaseholder data is up to date and account blanks and duplicates are resolved.
- Observed established privacy regulations in safeguarding Resident data.
- Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
- Analysed and resolved complex resource management issues for optimised scheduling.
Online Service Colleague (Section Leader)
Asda
London
01.2021 - 06.2022
- Maintained effective stock management and merchandising using EPOS system.
- Maintained system compliance with legal requirements and company security standards.
- Identified and reported thefts to security department to promote safety measures.
- Processed customer orders and arranged deliveries and collections.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Recorded spoilage incidents to maintain documentation.
- Provided directions and feedback to team to amplify improvement.
Education
Master of Arts - Human Resource Management
Arden University
01.2022 - 10.2023
Bachelor of Arts - Criminology and Psychology
Arden University
09.2018 - 06.2021
BTEC LEVEL 3 Extended Diploma - Performing Arts
Sir George Monoux College
London, ENG 09.2016 - 06.2018
GCSEs - undefined
Mayfield School
08.2012 - 06.2016
Skills
- Business process optimization
- Financial data analysis
- Data management and visualization
- Power BI dashboards and Tableau reports
- Onboarding strategy development
- Strategic planning initiatives
- Recruitment lifecycle management
- Compensation structures and contracts
- Database administration and compliance
- Workplace policy formulation
Timeline
Resident Liaison Officer (Relationship Management)
Royal Borough of Kensington and Chelsea
11.2023 - 07.2025
Contact Centre Advisor (Administration)
Westminster City Council
08.2022 - 07.2025
Master of Arts - Human Resource Management
Arden University
01.2022 - 10.2023
Online Service Colleague (Section Leader)
Asda
01.2021 - 06.2022
Bachelor of Arts - Criminology and Psychology
Arden University
09.2018 - 06.2021
BTEC LEVEL 3 Extended Diploma - Performing Arts
Sir George Monoux College
09.2016 - 06.2018
GCSEs - undefined
Mayfield School
08.2012 - 06.2016
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