Daniel Roberts
London
Summary
Highly-motivated Caretaker with 25years caretaking, management and supervisory experience, Would like to step back into a caretaking role. Organised and proactive with keen eye for detail, bringing proven leadership skills and strong ability to manage teams and schedules. Demonstrating expertise in maintaining high standards of cleanliness and safety, combined with excellent communication and problem-solving abilities. Committed to delivering outstanding results and ensuring spotless and hygienic environment in a Caretaking role.
Overview
25
25
years of professional experience
1
1
Certification
Work history
Estates manager
Royal Borough of Kensington and Chelsea
London
07.2024 - Current
- Worked alongside caretakers conducting deep cleans and floor care tasks
- Ensured compliance with health and safety regulations across all estates.
- Managed customer relationships to achieve high satisfaction rate.
- Participated actively in local authority planning meetings, representing interests of the estates managed.
- Handled budgeting and financial management tasks for numerous estates.
- Supervised team of estate staff effectively, promoting a high-performing work environment.
- Conducted regular inspections of properties to assess need for repairs or maintenance.
- Negotiated contracts with suppliers for cost-effective services.
- Coordinated routine inspections for quality control purposes.
- Monitored inventory and ordered supplies when necessary to prevent stock shortages.
- Achieved desired cleanliness levels by deploying appropriate machinery and equipment.
- Managed the scheduling of cleaning tasks, ensuring efficient use of resources.
- Conducted training sessions for new staff members to ensure high-quality service.
- Strictly adhered to health and safety protocols, reducing risk potential.
- Promoted a culture of safety, minimising workplace accidents.
Contracts Manager
Pinnacle Group
London
06.2017 - 06.2024
- Responsible for the daily running of an estate services contract on behalf of Hammersmith and Fulham council including the management of 30 members of staff, responsible for cleaning and maintenance of blocks and grounds for over a thousand properties.
- Working closely with both our customers and client teams, including regular meetings and joint inspections with both. Dealing with all compliments and complaints.
- Maintaining and improving contract standards and adhering to contract KPIs.
- Implementing health and safety training, BICS training and new starter inductions with staff and upkeeping all health and safety records including COSHH, SSOW and risk assessments.
- Managing all staff rotas, sickness reviews, return to works, disciplinary's and holidays via internal system. Working closely company HR on issues.
- Management of budgets for contract including overseeing of staff levels, vehicles, stores, equipment and machinery maintenance. Production of budget and staff figures through Excel monthly and quarterly.
- Negotiated contracts with existing suppliers to obtain best price for service renewal.
- Maintained outstanding relationships with suppliers and clients to keep business profitable, positive and co-operative during contract negotiations.
- Stayed as the key contact for contract enquiries, promptly answering client questions without hesitation.
- Challenged low-performing contractors' performances to achieve value from every contract.
Estate Services team Leader
Pinnacle Group
London
08.2012 - 06.2017
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Completed audits and risk assessments to achieve regulatory compliance.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Trained and supervised team to deliver on targets.
- Resolved complex customer enquiries, disputes and complaints.
- Delivered quality service with friendly and professional demeanour.
- Assisted with team recruitment, interviewing and onboarding.
Caretaker
Hammersmith and Fulham Council
London
09.2000 - 08.2012
- Kept floors clean and pristine by hoovering, buffing and mopping, complying with sanitation regulations.
- Inspected fire safety provision, fire exits and equipment to determine safety and security of facility, increasing preparedness for urgent situations.
- Quality inspected and reported malfunctions or breakages on property, using manual labouring skills to fix issues promptly.
- Oversaw cleaning and maintenance aspects of buildings and multiple rooms to preserve aesthetic appeal, quality and standards and organisation.
- Greeted staff and customers, addressing queries and providing information.
- Deep cleaned showers, toilets and sinks of bathrooms of establishments to eliminate bacteria and waste.
- Conducted wiping, polishing, dusting of designated areas, keeping establishment clean and dust-free.
- Closely monitored CCTV systems, promptly investigating or reporting suspicious activity.
- Kept outdoors and gardens looking stunning by cutting hedges, lawn mowing and flower planting.
Education
NVQ Level 2 -
Ealing Independent College
London, ENGNVQ Level 2 -
Ealing, Hammersmith and West London College
London, ENGNVQ Level 2 - Six Form Education
Westminster City School
London, ENGGCSEs - Secondary Education
Westminster City School
London, ENGSkills
- Data Input
- knowledge and excellent use of Microsoft Excel, word, PowerPoint and office
- confident with use of teams, zoom and remote communication
- Recruitment Processes
- Contact Reviews and Renewal
- Site Inspections
- Negotiation and Persuasion Techniques
- Business Management
- Budget Estimations
- Strategic Decision-Making
- Confident Communicator
- Cleaning procedure implementation
- Chemical usage
- Infectious material handling
- Equipment familiarity
- Scrubbing machine operation
- Awareness of coshh
- Knowledge in waste disposal
- Cleaning solution preparation
- Commercial cleaning machines operation
- Health and safety awareness
- Floor buffing
Custom
other,other,other,other
Certification
- Manual Handling
- fire safety
- BICS all MU units and a number of other cleaning units (Previously an Assessor )
- Health and Safety including COSHH
Timeline
Estates manager
Royal Borough of Kensington and Chelsea
07.2024 - Current
Contracts Manager
Pinnacle Group
06.2017 - 06.2024
Estate Services team Leader
Pinnacle Group
08.2012 - 06.2017
Caretaker
Hammersmith and Fulham Council
09.2000 - 08.2012
NVQ Level 2 -
Ealing Independent College
NVQ Level 2 -
Ealing, Hammersmith and West London College
NVQ Level 2 - Six Form Education
Westminster City School
GCSEs - Secondary Education
Westminster City School
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