Gulam Noor
London
Summary
I have good communication skills, issuing clear and concise instructions, supervising staff and dealing with customers tactfully and diplomatically. I am a sociable person, broad minded and a fast learner. I am an organized and an efficient person. Being a self-motivated and hardworking individual with a willingness to learn new skills, I am confident in my ability to face any challenges put to me. I have gained the ability to write concise reports, communicate clearly and analyze data. Identifying problems and providing course of action. Versatile Receptionist bringing valuable experience in administrative roles for healthcare-related organizations. Possesses uncompromising work ethic and excellent understanding of task prioritization. Takes on multiple simultaneous tasks with outstanding time-management, organizational abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
Work History
Receptionist/Front of house
Royal Borough of Kensington and Chelsea
03.2014 - Current
- Currently, I work as a Customer Services Assistant (Civic Reception/Freeman suite Reception), my main duties is to meet and greet members of the public, councilors and staff, signing for couriers, tenders, letters, reablement keys, reporting any health and safe issues to property helpdesk, logging lost items, directing visitors/guests to the relevant meeting rooms/ events, operating the fire alarm system every Friday, signing in visitors/guest and staff as and when necessary, distributing temporary staff pass on a daily basis etc
- I have strong interpersonal skill and I have developed excellent communication and customer service skills
- I work hard and go the extra mile to help customers that I meet
- In my current role I help blind and disabled customers to the customer service center, Great Hall and Small Hall, I also help with ordering taxis after events for elderly customers when required
- My role also involves a wide range of different tasks including telephone enquiries from the public regarding events, antisocial behavior, power cut etc
- This means utilizing the council's system and database to help always provide an effective and efficient service
- In my current role I work closely and liaise with security if there are any issues from the public of threats or being verbally abusive and maintain a high level of vigilance to ensure safety for myself, other members of staff, visitors, and guests
- I often use my initiative and prioritize during my jobs
- An example of this was my idea to implement an alternative system for ordering stationery on a weekly basis as well as the provision of ordering catalogues for each floor to save time and money and to create formalized and consistent practices
- These suggestions were adopted by my line manager and were a standard practice
- I have always acted as the first point of contact for the organization and the public therefore I take full responsibility of my working environment by keeping it immaculately tidy
- I always ensure that courier deliveries and archive boxes were not blocking the fire exit, notifying staff of their delivery for collection, making sure that delivery vehicles are not parked on the forecourt and ensuring that bins are located in the reception area at all times.
Customer Service Advisor
Innovation Group
07.2011 - 03.2014
- Working as a customer service advisor my job role is to take inbound calls from drivers and book their vehicle in for service and mot's as well as other general repairs
- I also deal with the daily VOR (vehicles off road) where I have to call the main dealer where a vehicle has gone in for warranty or general repairs once we have I have this update we then input the data on the spread sheet I have also being multitasked to help out in other departments such as (ERAC) Enterprise rent a car dealing with third party claims
- Job role for the National Service Network department
- Answering and resolving customer enquiries and demonstrating ownership of the problem
- Taking the opportunity to promote and sell relevant products to each customer as appropriate
- Enhancing the overall customer relationship with National Service Network
- Respond to queries raised by customers in a polite and friendly manner
- Update notes on customer's accounts and input details
- Identify opportunities where appropriate, to enhance the customer experience through accurately promoting and selling the benefits of our products and services
- Empathize with the customer where appropriate, and ensure the customer always feels valued
- I have also been trained to take payment details from client for pre-authorization on the online PDQ system
- I have been given license for the Avaya which is a program to monitor the inbounds call we have coming in and check the outbound call going out.
Manager
Massala
09.2010 - 07.2011
- I worked as a manager at Massala my duties are to supervise and manage overall running of the restaurant, I also analyze, report, giving recommendations and developing strategies on how to improve quality and quantity
- I also have to achieve business and organizational goals, objective and visions
- My main responsibility is for the growth and increase in the organization's finances and earnings.
Education
BA (Hons) Business Management
Arden University
Foundation Year program
12.2023
BIIAB Level 2 National certificate for door Supervisors Unit 1: Roles and Responsibilities BIIAB Level 2 National certificate for door Supervisors Unit 2: Conflict Management
07.2008
Eastleigh College
06.2003
Wildern School
07.2002
Skills
- Sales
- Negotiation
- Customer Service
- Motivational Techniques
- Management
- Teamwork
- Communication
- Target Planning
- IT Literate
- Meeting deadlines
- Front-of-house customer care
- Data Entry
- Attention to Detail
- Problem-Solving
- Courteous and Professional
- Microsoft Office Proficiency
Hobbies and Interests
- Music
- Sport- Football and F1
- Reading
- Gym
References
References available on request
Timeline
Receptionist/Front of house
Royal Borough of Kensington and Chelsea
03.2014 - Current
Customer Service Advisor
Innovation Group
07.2011 - 03.2014
Manager
Massala
09.2010 - 07.2011
BA (Hons) Business Management
Arden University
Foundation Year program
BIIAB Level 2 National certificate for door Supervisors Unit 1: Roles and Responsibilities BIIAB Level 2 National certificate for door Supervisors Unit 2: Conflict Management
Eastleigh College
Wildern School
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