Lois Mackay

• Consistently met personal sales goals whilst providing excellent customer service.
• Handled returns or exchanges professionally maintaining high level of customer satisfaction.
• Demonstrated strong knowledge of products by answering customer queries effectively.
• Received deliveries and stocked goods on shelves efficiently for easy accessibility.
• Assisted customers with product selection, leading to improved customer satisfaction.
• Operated till accurately to ensure smooth checkout process.
• Handled customer complaints in a professional manner, resolving issues promptly.
• Educated customers on product features and benefits resulting in increased sales.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Managed daily administration process associated with sales, stock control and deliveries, ensuring all orders were progressed on time.
• Monitored and reported suspicious activity to security officer to avoid theft.
• Requested and checked customer IDs at checkout for age-restricted products.

Greeted guests warmly upon arrival, creating a welcoming atmosphere.

• Greeted customers, presented menus and shared information about available special items.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Recommended menu items to guests, enhancing their dining experience.
• Balanced the needs of multiple tables whilst maintaining excellent customer service.
• Maintained high standards of customer service during peak times.
• Checked guest satisfaction regularly, addressing any issues promptly.
• Cooperated closely with other team members to meet and exceed guests' expectations.
• Communicated effectively with kitchen staff to ensure timely delivery of meals.
• Delivered food and drinks from kitchen to respective tables to meet timely expectations.
• Cleaned and set tables quickly after customers left to maximise restaurant capacity.
• Coordinated seating arrangements for efficient restaurant management.
• Contributed to team success by maintaining cleanliness and organisation in work areas.
• Followed health and hygiene standards when handling food and cleaning restaurants.
• Upheld rigorous hygiene standards in all front-of-house areas.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Informed customers regarding ingredients used to address allergy and dietary issues.
• Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
• Maintained excellent level of service of service in busy and demanding restaurant environment.