SATYA DEV VELPULA
Hounslow,City of London
Summary
I am a friendly and reliable person with good communication skills. I stay calm and work well, even when things are busy. I am organized , pay close attention to details, and always try to do my work accurately. I enjoy keeping busy and can work well on my own as well as with a team. I am flexible, helpful, and always willing to support my colleagues and customers. I take pride in my work, have a positive attitude, and am always looking for ways to learn new skills and improve myself.
Overview
2
2
years of professional experience
Work history
Customer service executive
Tech Mahindra
HYDERABAD, TELANGANA
2023.03 - 2024.04
- As a Customer Service Executive at Tech Mahindra, responsible for assisting customers by handling enquiries, resolving issues, and providing excellent support through phone, email, chat, or oth
- Handled high volume calls whilst maintaining professionalism and composure.
Front desk receptionist
PVR
VIJAYAWADA, ANDHRA PRADESH
2022.03 - 2023.03
- Welcomed customers and visitors in a friendly and professional manner.
- Assisted guests with enquiries regarding movie schedules, ticket bookings, promotions, and facilities.
- Managed customer bookings and reservations while maintaining accurate records.
- Answered phone calls and responded to customer queries promptly.
- Resolved customer concerns and escalated issues when necessary.
- Maintained a clean, organised, and professional reception area.
- Coordinated with team members to ensure smooth daily operations.
- Assisted customers with information about events, offers, and loyalty programmes
Education
MASTERS IN DATA SCIENCE - DATA SCIENCE
University of Hertfordshire
Hatfield 2024.09 -
Skills
- Personalising services
- Professionalism in contact
- Patience under pressure
- Speedy response creation
- Email correspondence expertise
- Listening to customers' needs
- Data entry efficiency
- Public speaking
Timeline
MASTERS IN DATA SCIENCE - DATA SCIENCE
University of Hertfordshire
2024.09 -
Customer service executive
Tech Mahindra
2023.03 - 2024.04
Front desk receptionist
PVR
2022.03 - 2023.03