Damira Botezatu

• Effectively handled challenging situations to achieve positive outcomes.

• Provided additional services to increase company revenue.

• Cultivated extensive product knowledge.

• Collaborated with various departments to ensure efficient resolution of issues.

• Employed Front, Slack, Sales Force, and other software tools.

• Managed reservations efficiently to optimise seating capacity.
• Welcomed and seated guests, ensuring a seamless dining experience.
• Delivered exceptional customer service to maintain high guest satisfaction.
• Assisted in organising and coordinating restaurant events and special occasions.

• Supervised front-of-house operations to ensure smooth workflow.
• Trained and mentored new staff members, fostering a collaborative team environment.
• Handled customer queries and resolved complaints professionally.
• Implemented strategies to enhance guest engagement and boost sales.

• Delivered high-quality service in a fast-paced dining environment.
• Developed strong customer relationships, encouraging repeat business.
• Gained cross-functional experience in hospitality, including bar service and hosting.