CHETHANA POLAMPALLY
London,Essex
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Dynamic sales professional with expertise in cold calling and lead generation, sales and upselling, and customer relationship building. Proven track record in negotiation and deal closure, coupled with effective communication skills. Adept at fostering strong client relationships to drive business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Customer Service Executive
Concentrix
02.2025 - 10.2025
- Motivated and dynamic customer service professional with experience in outbound sales, cold calling, and closing deals.
- Skilled at engaging prospects, identifying customer needs, and presenting compelling solutions to drive revenue growth.
- Adept at building rapport, handling objections, and turning leads into loyal clients. Passionate about delivering exceptional service while contributing to business objectives through strategic communication and negotiation.
- Work-at-home
- Ensured minimal wait times by prioritising tasks effectively during peak hours.
- Developed strong product knowledge, customers appreciated extra information.
- Delivered exceptional service to increase customer loyalty.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
Customer Service Team Lead
Paddy Power
10.2023 - 02.2025
- Responsible for all the shop operations including opening and closing procedures, Managing the shop, trying to pitch the new offers and focusing on more sales, Managing the team, working with the shop manager and serving the targets monthly, quarterly, and identifying the gaps in business and exploring the new opportunities, making sure all the shop products are in stock and maintaining the costs.
- Taking and processing bets, keeping, and maintaining shop operations.
- Ability to adapt to different situations while still staying completely customer obsessed, play by the rules by complying with the social responsibility duties.
Senior Client Partner
Research Nester Pvt Ltd
08.2022 - 10.2022
- Generating leads, contacting potential customers and promoting services.
- Delivering presentations for persuading customers to buy new services.
- Processing sales transactions and operating the cash register while handling customer, returns, price changes (negotiations) and discounts.
- Resolving customer complaints and concerns before and after a sale.
- Maintaining an in-depth understanding of the company’s services to advise and make suitable recommendations to customers.
- End Goal is sharing the quotation and closing the deal.
- Market Intelligence and Consulting Firm
Senior Business Development Executive
Mordor Intelligence Pvt Ltd
12.2020 - 06.2022
- Oversaw full sales lifecycle from prospecting clients to closing deals by understanding the client's business objectives, strategies & requirements and coordinating effectively with research teams.
- Helping the clients with providing all the information they're looking for (Syndicated or Tailored Solution).
- Also, played a role in the negotiations of the cost and timeline and have handle the payments thru Wire Transfer, Purchase Order and Credit Card Payment Links.
- Worked with clients from various regions like EMEA, GCC and North America, Asia (B2B).
- I've also been the direct point of contact for all the closed deals in case of any post sales queries.
- I've been able to successfully deliver more than 100% of my monthly target for 7 months & also delivered more than 100% for Q2, 2021, Q4 2021 and Q1 2022's targets and executed well in a fast-paced environment.
- Market Research and Consulting Firm
Business Development Executive
Mordor Intelligence Pvt Ltd
11.2019 - 11.2020
- Upselling, cross-selling with the ability to prove consistent delivery.
- Experience in managing accounts and closing business in regulated industries like Automotive, Aerospace and Defense, Healthcare sector, Construction, Real estate, Manufacturing, Travel and Hospitality sector, etc.
- Providing high-quality market intelligence reports and gaining customer satisfaction.
- Strategic Consulting, Including Business Plan & Sales Strategy Development.
- Helping Client with an Analysis of Global, Regional and Country-Level Data.
- I've been able to successfully deliver more than 100% of my monthly target for 3 months & also delivered more than 100% for Q4 2020 target
- Market Research and Consulting Firm
Education
MSc - International Business
01.2023 - 1 2024
Graduated
PGDM - Marketing & Human Resource
GPA: 71
BCOM - Bachelor of Commerce Computers
GPA: 68
Skills
- Cold Calling & Lead Generation
- Sales & Upselling
- Customer Relationship Building
- Negotiation & Deal Closure
- Effective Communication
Financial transactions handling
Professionalism in contact
Personalising services
Customer service metrics
Speedy response creation
Certification
- The Complete Agile Scrum Product Owner Masterclass – Udemy (2024-10)
- Uber – Creating hiring strategy for a leading product for software engineers
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer Service Executive - Concentrix
02.2025 - 10.2025
Customer Service Team Lead - Paddy Power
10.2023 - 02.2025
University of Hertfordshire - MSc, International Business
01.2023 - 1 2024
Senior Client Partner - Research Nester Pvt Ltd
08.2022 - 10.2022
Senior Business Development Executive - Mordor Intelligence Pvt Ltd
12.2020 - 06.2022
Business Development Executive - Mordor Intelligence Pvt Ltd
11.2019 - 11.2020
Engineering Staff College of India - PGDM, Marketing & Human Resource
Loyola Academy Degree & PG College - BCOM, Bachelor of Commerce Computers