Lisa Navas
Frinton-on-Sea,Essex UK
Summary
Customer service professional with a proven track record of delivering exceptional support and fostering strong client relationships. Skilled in swift issue resolution and enhancing customer satisfaction through effective communication and problem-solving. Experienced in fast-paced environments, consistently ensuring positive customer experiences.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Customer advisor
Pavers shoes
Clacton-on-Sea, Essex
2014.11 - Current
- Maintained high-level product knowledge for accurate advice and recommendations.
- Ensured smooth store operations by coordinating with the team effectively.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
- Resolved customer complaints effectively, maintaining brand reputation.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
Petting Zoo Assistant
Clacton Tower
Clacton-on-Sea, Essex
2012.03 - 2013.10
- Facilitated smooth running of operations through efficient task management.
- Answered phone calls promptly, providing excellent customer service.
- Assisted manager by completing various additional tasks to support team objectives.
- Ensured animal welfare by performing daily health checks.
- Safeguarded visitor safety by enforcing zoo rules and guidelines effectively.
- Prepared nutritious meals for various species to maintain their optimal health.
- Carried out feeding routines, maintaining strict dietary regulations for each species.
- Ensured enclosures and facilities were maintained to the highest possible standards.
- Kept animal cages spotlessly clean to minimise infection risks.
Receptionist
Kingscliff Hotel
Clacton-on-Sea, Essex
2009.03 - 2012.03
- Directed visitors and clients to appropriate staff, enhancing overall service delivery.
- Upheld confidentiality with sensitive information handling procedures.
- Maintained accurate visitor entry logs, supporting security protocols.
- Managed phone calls, facilitating effective communication across the company.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
Teaching assistant
Bursville Infant School
Clacton-on-Sea, Essex
2006.03 - 2009.07
- Facilitated active learning environments with engaging teaching aids and resources.
- Liaised between teachers and parents, maintaining open lines of communication.
- Ensured pupil safety during extracurricular activities, promoting a secure and enjoyable experience.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Prepared classroom materials to facilitate efficient lessons.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Provided constructive feedback on pupil work, highlighting specific areas for improvement to enhance learning outcomes.
- Oversaw students during breaks to maintain safe environment.
- Delivered targeted one-on-one support sessions to students with learning difficulties, contributing to improved test scores.
Education
GCSEs -
Colbaynes High School
Clacton-on-Sea, Essex 1983.09 - 1988.07
Timeline
Customer advisor
Pavers shoes
2014.11 - Current
Petting Zoo Assistant
Clacton Tower
2012.03 - 2013.10
Receptionist
Kingscliff Hotel
2009.03 - 2012.03
Teaching assistant
Bursville Infant School
2006.03 - 2009.07
GCSEs -
Colbaynes High School
1983.09 - 1988.07