Lisa Macpherson
Bourne,Lincolnshire
Summary
Looking to find a new challenge in support work. I’m a caring and trustworthy person with good communication skills. Various jobs held throughout the years with lots of life experience.
Reliable worker able to address client needs with compassion and empathy. Also assisting with basic household tasks and provide companionship for independent living.
Overview
31
31
years of professional experience
Work history
Lunchtime supervisor
Westfield Primary Academy
Bourne, Lincolnshire
2023.02 - Current
- Helping in the dining hall, supervising children outside at playtime.
- Monitoring behaviour and safety.
- Dealing with any accident/incidents.
- Administered first aid, ensured child safety.
- Collaborated with other Lunchtime Supervisors to provide consistent care for all pupils.
Owner Dog Boarding
Paws Petcare
Bourne, Lincolnshire
2015.11 - Current
- Duties include collecting and dropping off dogs from their homes.
- Dogs stay overnight in my house.
- Cared for and walked by me.
- Other services include house visits to small animals.
- Database is used for my clients details.
- Paperwork for policy and procedures is submitted to the council for a boarding licence.
- A visit is required to make sure the house is suitable for dogs to stay.
- Before a boarding licence is issued.
Beautician
Powder Room
Bourne, Lincolnshire
2015.02 - 2015.11
- Self Employed
- Various beauty treatments
- Delivered exceptional client service by providing personalised beauty consultations.
- Ensured smooth operations in salon, maintained cleanliness and hygiene.
- Managed appointments efficiently whilst maintaining high level of customer service standards.
Administration and Vetting clerk
British Forces Germany
Bielefeld, Germany
2003.07 - 2005.10
- Responsible for completing vetting forms for British and German civilians.
- Allowing access to MOD property.
- Various administrative roles.
- Improved office efficiency by maintaining and organising the filing system.
- Prepared documentation, ensuring all files were up-to-date and readily available.
- Assisted colleagues with administrative tasks when needed, fostering a collaborative work environment.
- Undertook general clerical duties including photocopying and scanning; keeping workflow steady and uninterrupted.
Payment Clerk
British Forces Germany
WEGBERG, Germany
1999.06 - 2003.06
- Responsible for payment of medical bills for the British Armed Forces population.
- Checking eligibility and entitlement for patient.
- Daily correspondence with medical centres and hospitals.
- Managing billing associated spreadsheets and databases.
- Prioritised workloads to meet strict deadlines.
- Handled high volume data entry tasks, delivered results under pressure.
- Photocopied, scanned and printed relevant data for manager.
- Performed routine data backups to avoid information and file loss.
Receptionist
Employment Agency
Salisbury, Wiltshire
1997.06 - 1997.09
- Various administration roles.
- Receptionist role.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication within the company.
- Maintained an organised reception area for a professional business environment.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Maintained accurate logs of visitor entries for security purposes.
Receptionist
Employment Agency's
Old Aberdeen, Aberdeen City
1996.07 - 1997.05
- Receptionist duties.
- Various Administration roles.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Assisted with administrative tasks, improving overall functionality of the office.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Delivered front of house duties with warm and professional manner.
Sales assistant
Matalan
Peterborough, Cambridgeshire
1994.04 - 1995.09
- Working the tills serving customers.
- Organizing shop floor.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Improved customer service by efficiently handling queries and complaints.
- Managed till operations smoothly, reducing waiting time for customers.
- Processed returned or exchanged items and provided refunds to customers.
- Organised displays to promote inventory and encourage customer purchases.
Housekeeper
Press and Takeaway
Aberdeen, Aberdeen City
1995.05 - 1995.08
- Ironing services.
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Laundered and ironed clothes, promoting appearance of cleanliness.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Achieved cleaning requirements within allotted timeframes.
Agricultural Factory Worker
Howgarden
Turriff, Aberdeenshire
1995.02 - 1995.05
- Sorting and packing vegetables.
- Keeping factory clean.
Education
ECDL - IT Skills
Right to Learn
Stamford 01/2014 - 07/2014
Scottish Qualifications Certificate - Business Administration
Aberdeen College
Aberdeen, Aberdeen City 09/1995 - 06/1996
City and Guilds - Hairdressing
Peterborough Regional College
Peterborough 09/1988 - 06/1990
CSEs - Various Subjects
Queens School For Girls
Wisbech, Cambridgeshire 09/1980 - 06/1985
Skills
- Attention to detail
- Compassionate caregiving
- Housekeeping
- Reliable and trustworthy
- Respectful communication
- Social support
Timeline
Lunchtime supervisor
Westfield Primary Academy
2023.02 - Current
Owner Dog Boarding
Paws Petcare
2015.11 - Current
Beautician
Powder Room
2015.02 - 2015.11
Administration and Vetting clerk
British Forces Germany
2003.07 - 2005.10
Payment Clerk
British Forces Germany
1999.06 - 2003.06
Receptionist
Employment Agency
1997.06 - 1997.09
Receptionist
Employment Agency's
1996.07 - 1997.05
Housekeeper
Press and Takeaway
1995.05 - 1995.08
Agricultural Factory Worker
Howgarden
1995.02 - 1995.05
Sales assistant
Matalan
1994.04 - 1995.09
ECDL - IT Skills
Right to Learn
01/2014 - 07/2014
Scottish Qualifications Certificate - Business Administration
Aberdeen College
09/1995 - 06/1996
City and Guilds - Hairdressing
Peterborough Regional College
09/1988 - 06/1990
CSEs - Various Subjects
Queens School For Girls
09/1980 - 06/1985