Stacey Begg

Highly skilled professional with a strong background in customer service delivery, administration, and early years supervision. Demonstrates exceptional interpersonal and clear communication skills, with a friendly personality and calm, patient demeanour. Proven ability to work effectively in teams, adapt to changing environments, and solve problems efficiently under pressure. Expertise in safeguarding and welfare promotion, child safety awareness, and crisis response. Proficient in IT skills including Microsoft Office and email management. Committed to continuous training and development with a focus on enhancing customer experiences and operational efficiency.

Diligent and compassionate, known for fostering safe and welcoming environment for children. Skilled in conflict resolution and maintaining order, ensuring harmonious lunchtime experience. Dedicated to making positive impact and contributing to overall well-being of students in [Desired Position] role.

• Sales Assistant, Cancer Research, Epsom, Epsom, England, 05/01/23, Present, Ensure high levels of customer satisfaction through excellent sales service, Maintain outstanding store condition and visual merchandising standards, Maintain a fully stocked store, Ascertain customers' needs and wants, Recommend and display items that match customer needs, Manage point-of-sale processes, Label and steam clothes, Keep up to date with product information, Accurately describe product features and benefits, Process cash and card payments, Contribute to targets, raising funds for Cancer Research
• Coffee Barista, Emmanuel Church, Guildford, Guildford, England, 09/01/21, 05/01/22, Provided excellent customer through attentive and efficient service, increasing repeat business, Provided outstanding service for up to 100 daily cafe guests, continuously exceeding customer expectations, Presented food in eye-catching uniform ways for maximum customer appeal, Took food and beverage orders within 5 minutes timeframes, optimizing customer turnaround times, Successfully promoted and upsold seasonal specials, maximizing cafe revenue, Balanced needs of multiple customers simultaneously, reducing average waiting times, Attended regular training opportunities to maintain knowledge on food and beverage best practices, Created clean hygienic café environments, continuously prioritizing adherence to food safety rules, Processed cash and card payments promptly, minimizing customer waiting times and enabling turnarounds
• Customer Service Executive, Sutton Housing Partnership, Sutton, Sutton, England, 11/01/12, 10/01/14, Warmly greeted customers with a positive telephone etiquette, asking well-rounded questions to identify issues, First point of contact for customers, working as part of a helpdesk, taking calls from customers, averaging around 120 calls per day, Exceeded targets by delivering comprehensive and consistent service, Resolved complaints with proactive problem-solving and analysis, Updated account information after customer calls for well-maintained data accuracy, Advised management of customer service trends, creating proactive strategies to maintain best practices, De-escalated objections and disputes professionally to maintain customer satisfaction, Provided professional and helpful support to new and existing clients
• Team Leader, Currys, PC World, Epsom, Epsom, England, 05/01/08, 09/01/12, Implemented customer complaint response strategies, providing rapid and effective follow-up to ensure customer satisfaction, Payroll at the depot included the setup of all new starters on to the system, inputting and updating overtime, sickness, holidays, and leavers, Delivered feedback constructively to enhance staff performance, Co-ordinated external supplies to meet customer order requirements, Designed strategic schedules, rotas, and workloads to promote productivity, Resolved team conflicts and assisted with identified problems to maintain the sense of teamwork, Trained, led, and motivated a team of 50 delivery drivers, and 10 customer service representatives to deliver customer service excellence face to face or via the telephone, Planned staff rotas, Completed background checks on staff, Identified skill gaps and arranged relevant training to upskill the clerical team, Created and submitted progress reports to upper management